Lee Bryant

Technical support professional with 10+ years in fast-paced environments, including hands-on support for POS hardware/software and equipment troubleshooting. Experienced with ticket-based incident triage, diagnostics, clear documentation, and SOP-driven execution; recognized for post-change validation, safe work practices, and disciplined escalation.

Technical Support Specialist - Interstate POS

(2024-02)

• Provide L1/L2 technical support for POS hardware/software, triaging incidents via phone, SMS, remote tools, and onsite visits.
• Stage and deploy replacement terminals/peripherals; verify labeling, cabling/power connections, and service restoration after changes.
• Document troubleshooting steps, outcomes, and configurations in a ticketing system; ensure clean handoffs and timely escalation when required.
• Troubleshoot connectivity and access issues using network basics, VPN, and remote-access tools (TeamViewer, AnyDesk).

Production Technician - U.S. Smokeless Tobacco Co.

(2022-01 - 2022-03)

• Monitored and maintained production equipment; diagnosed mechanical failures and performed troubleshooting to reduce downtime.
• Completed quality checks and followed safety procedures; documented inspections and corrective actions.

Assistant Manager - Dunkin' Donuts

(2022-05 - 2022-11)

Line Cook / Prep Cook - Carter's Pig Pen BBQ

(2023-08 - 2023-12)

Culinary Lead - CAVA

(2022-04 - 2022-05)

Standard High School Diploma - Hanover High School (2010 - 2014)