IT Support Professional
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For over a decade I've been first line of IT support for a football program of around 20 coaches, over 100 players, and miscellaneous support staff.
I was responsible for all A/V and meeting room setups throughout the building.
I was responsible to service all laptops and desktops in the building and distributed to personnel. The majority was Windows OS but the players also needed Mac OS assistance. Most iOS questions fell to our department as well. Additionally we managed a fleet of iPads we purchased and distributed to our players and coaching staff.
We were responsible for correcting or escalating any network-based issues as well. The two IDF rooms in our building were our responsibility. The IDF nearest our office housed our database and media servers, which we needed to manage as part of running our football-specific software (DVSport Gameday) for the entire program. I worked most closely with Windows Server OS, but also had limited interactions working in our SQL database.
Since leaving that job I have focused on certifications, passing both CompTIA's A+ and Network+ certifications.
Director of Video Operations – Duke University Athletics (Football) – [January 2017 - June 2022]
As head of the video department for Duke football, I oversaw any and all technology in our football building and as it related to the mission of our coaching staff, general staff, and players. The department's primary responsibilities revolved around video-provision of practices, games, opponent games for coaching analysis, and recruiting video. However, an increasingly larger portion of our time was dedicated to the maintenance and service of all technology in our building.
Assistant Director of Video Operations – Duke University Athletics (Football) - [June 2010 - December 2016]
Providing assistance to the Director of Video Operations in the goal of running a successful football video department. I was promoted to the position of director in January 2017 when the former director left our program for other opportunities.
University of Virginia – Bachelor's – Majors: Economics and Studio Photography – Grad: Spring 2009 – GPA: 3.23
CompTIA A+ (earned October 18, 2022 – expires March 14, 2026)
CompTIA Network+ (earned March 14, 2023 – expires March 14, 2026)
