Leeora lanza (Lee)

Customer-focused professional with experience delivering high-quality support and cultivating positive client relationships in fast-paced environments. Demonstrated ability to understand customer needs, communicate effectively with diverse audiences, and navigate complex situations with confidence and professionalism. Interested in pursuing opportunities in sales, medical sales, SaaS, or B2B account management, where strong relationship-building and consultative communication skills can contribute to business growth.

Highly motivated to participate in advanced training programs and continuously develop expertise in sales strategy, healthcare products, and client engagement.

Patient Care Associate at Air Visits/Ross Medical (2021-01 – 2022-12)

• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Enhanced patient satisfaction by providing compassionate and attentive care during daily interactions.
• Maintained confidentiality of sensitive information following HIPAA guidelines while discussing cases with healthcare professionals or family members involved in the treatment plan.
• Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
• Collaborated with patients, families and physicians to provide emotional support and answer any questions regarding patient medical care.
• Communicated effectively with healthcare teams to coordinate patient care plans.
• Reduced patient anxiety through effective communication and active listening skills.

Receptionist at Genesis HealthCare (2021-01 – 2022-12)

• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained confidentiality of information regarding clients and company.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Maintained visitor log for entering and leaving facility for security purposes.
• Monitored and screened visitors to verify accessibility to inter-office personnel.

Meal Prepping and Packing at Meals On Wheels (2019-01 – 2020-12)

• Preparing meals for unhoused individuals, Mental Health Associations, elderly persons, and those with health conditions or impairments.
• Championed organizational values by demonstrating professionalism, dedication, empathy towards both colleagues as well as clientele.
• Collaborated with team members to ensure smooth operations and efficient meal distribution.
• Maintained strict adherence to dietary restrictions, ensuring client health and safety.
• Promoted a clean and safe working environment by adhering to food safety regulations and sanitation protocols consistently.

Bookkeeping Assistant at Roberts Landscaping (2014-01 – 2018-12)

• Prepared proposals for new and existing customers
• In charge of collections and follow ups for bringing in repeated business.
• Managed invoices, payments and deposits, maintaining accurate expenditure records.
• Reconciled bank statements and credit card accounts for accuracy and completeness.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Maintained account accuracy by reviewing and reconciling checks monthly.
• Engaged with clients to discuss various payment options, promoting financial clarity and customer satisfaction.
• Finalized estimates ranging from $2,000 to $5,000 per booking following client consultations, optimizing revenue generation.
• Maintained organized and efficient filing systems by keeping accounts payable records current.

Senior Caregiver at Independent Caregiver (2015-01 – 2016-12)

• Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
• Maintained clean, safe, and well-organized patient environment.
• Assisted patients with daily living activities, ensuring their safety and wellbeing.
• Enhanced patient comfort by providing compassionate and attentive care.
• Utilized effective communication skills to address any concerns or questions from clients or their family members.
• Supported mobility needs of patients by assisting with transfers, ambulation, and positioning techniques.
• Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.

Salon Assistant at Magic Touch Hair Salon (2012-01 – 2014-12)

• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Demonstrated professionalism with every interaction, creating a welcoming environment that encouraged repeat business from satisfied clients.
• Processed payments, entering sales in register for prompt customer service.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Prepared workstations for incoming stylists each morning, ensuring all necessary tools were clean, sanitized, and readily available.
• Improved efficiency of salon operations by promptly greeting clients, managing their appointments, and addressing any concerns or inquiries.
• Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
• Helped prepare clients for hair service.
• Assisted stylists in achieving desired results for clients through precise shampooing, conditioning, and blow-drying techniques.

Receptionist at Emerald Point Restaurant & Marina (2011-01 – 2012-12)

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Responded to inquiries from callers seeking information.
• Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.

GED – West Milford High School (2010-01)

Cosmetology in Cosmetology – Roman Academy of Beauty Culture (2012-01)

LPN Courses in Nursing – Jersey College (2023-01)

Associate of Applied Science in Health Sciences – Thomas Edison State University (2026-03)

Bachelor of Science in General Management – Thomas Edison State University (2026-06 – 2027-12)