Leevan Jones

Infrastructure professional with 10+ years of experience supporting enterprise and MSP environments. Key contributor within a rapidly scaling fintech organization supporting 15,000+ users nationwide. Proven expertise in Windows infrastructure, Azure AD/M365, network integration, multi-site deployments, and operational automation.

Trusted

Tier-3 escalation resource driving stability across acquired agency environments.

Infrastructure & Technical Operations Specialist at Acrisure LLC (2022-08 – Present)

• Support and maintain infrastructure within a rapidly expanding fintech organization serving 15,000+ users across multi-state operations
• Lead design, implementation, and lifecycle management of enterprise infrastructure supporting newly acquired insurance agencies
• Serve as Tier-3 escalation for complex infrastructure and production-impacting issues
• Assist in integration of acquired agencies into Acrisure's centralized infrastructure environment
• Implement security controls and system hardening measures across server and network infrastructure
• Develop automation scripts and tooling to reduce manual operational workload and increase environment reliability
• Collaborate with networking, security, and agency stakeholders during expansion and integration efforts

System Administrator II at Acrisure LLC (2020-10 – Present)

• Personally visited and supported 20+ acquired agency sites across the East Coast during infrastructure onboarding and integration
• Lead and assist in agency migrations, domain integrations, and infrastructure standardization initiatives
• Build and configure network infrastructure for newly acquired agencies
• Administer Azure AD, M365, and enterprise endpoint tools
• Serve as MacOS Subject Matter Expert supporting enterprise Apple environments
• Provide technical support for insurance platforms including Applied Epic and Vertafore AMS360

Senior System Administrator at Green Art Plumbing Supply (2019-10 – 2020-10)

• Designed and deployed infrastructure for two new branch locations from ground up
• Configured Windows Servers, Active Directory, GPO, SCCM, and network parameters
• Managed endpoint deployment, imaging, and lifecycle management
• Monitored server performance and proactively remediated vulnerabilities
• Maintained secure and stable multi-site operations

IT Specialist at Novartis / Seqirus (2017-10 – 2019-10)

• Led enterprise hardware and network migration during large-scale corporate cutover
• Imaged and deployed 700+ enterprise laptops and desktops
• Executed network switch patching and VoIP transitions across multi-building pharmaceutical campus
• Administered Active Directory within Windows Server 2012 environment
• Supported infrastructure operations with minimal supervision in regulated environment

Lead Deployment Technician at ABBTECH (2017-08 – 2017-08)

Project-based role.

• Led deployment team of four technicians during enterprise-wide hardware refresh
• Imaged and deployed 200+ Mac and Windows systems
• Performed data migration for 100+ users during upgrade transition
• Configured and managed Active Directory user accounts during deployment
• Coordinated rollout across multiple educational sites within strict deadlines

Service Desk Technician at Citrix ShareFile (2017-03 – 2017-05)

• Supported SaaS file-sharing platform for enterprise clients
• Assisted customers with server integrations and basic network configurations
• Resolved authentication, connectivity, and configuration issues
• Maintained high call volume while meeting SLA and resolution targets

Senior Technical Advisor at Xerox (AppleCare Technical Support) (2015-07 – 2017-03)

• Promoted to senior advisor supporting Apple enterprise and consumer environments
• Troubleshot MacOS, iOS, and server-related issues
• Assisted customers with network connectivity and server configurations
• Account security trained; verified identity and secured customer environments
• Maintained 97% customer satisfaction rating

M.S. in Computer Science – Information Systems (2027-08)

B.S. in Computer Science – Cybersecurity & Network Security

A.S. in Computer Science – Network Security