Allison Cennami

Customer service and administrative professional with 20+ years of experience in front-desk operations, high-volume phone support, accurate information processing, and confidential records. Brings tact, organization, sound judgment, and clear communication to fast-paced, client-facing environments. Committed to public service and helping clients access services promptly, respectfully, and courteously.

Receptionist - Commonwealth of Massachusetts

(2025-12)

• Deliver professional front-desk and client service in a fast-paced state government environment, greeting and directing visitors, answering phones, managing mail and deliveries, and responding to questions courteously.
• Perform data entry, scan documents, and maintain accurate records while safeguarding confidential information.
• Support the Enforcement and Licensing departments by receiving, scanning, and entering confidential documentation into the appropriate system, maintaining accurate records, and assisting with administrative needs.
• Collaborate with staff and assist visitors from diverse backgrounds with professionalism, discretion, and attention to detail.

Customer Service Specialist - Eastern Bank

(2017-10 - 2025-02)

• Handled 80+ customer calls daily, providing accurate, professional, and solutions-focused service.
• Processed loan applications and gathered information carefully to support accurate records and timely processing.
• Resolved customer inquiries, documented interactions, explained procedures and account information clearly, and protected confidential customer information.

Customer Service - Lanier Worldwide

(2012-06 - 2017-08)

• Assisted customers by phone and email, responding to service-related questions and requests.
• Scheduled service appointments, explained products and services, and maintained accurate customer information.
• Coordinated with internal staff to help ensure customers received timely and courteous service.

Receptionist - Diamond Crystal

(2001-08 - 2012-04)

• Managed front-desk operations, answered multi-line phones, greeted visitors, processed mail, and provided administrative support.
• Maintained organized records and handled customer and company information with professionalism and discretion.

Diploma - Billerica Memorial High School