Lena Claudio

Detail-oriented, enthusiastic professional with over three years of experience providing comprehensive support to executive teams, office operations, students, and athletes. Proven track record of managing administrative tasks, calendars, and efficiently and maintaining confidentiality. Strong organizational skills coupled with excellent communication abilities to coordinate classroom planning and instruction, corporate communication and collaboration, and project management.

Project Manager at Koncept Design Studio (2023-02 – 2025-02)

Managed project development and delivery with focus on client outcomes and stakeholder management.

• Support development of proposed project business cases, scope, estimates, delivery schedules and interdependencies mapping; including facilitating team meetings.
• Work closely with internal and external teams across operations and technical delivery to ensure client outcomes are planned, organized, communicated, and achieved in accordance with project and client acceptance requirements
• Identify and communicate issues, risks, and status to propose solutions and drive decisions and management stakeholder expectations
• Adapt project plans and priorities to address changes, risks and resource management

Project Coordinator at NLP Logix (2022-02 – 2022-08)

Served as primary point of contact for clients throughout project lifecycle, managing expectations and ensuring quality deliverables.

• Serve as the primary point of contact for clients throughout the project lifecycle, ensuring consistent and clear communication.
• Regularly update clients on project status, timelines, deliverables, and milestones.
• Manage client expectations by clarifying project scope, handling requests, and addressing concerns promptly.
• Foster strong, positive relationships with clients to ensure ongoing trust and satisfaction.
• Collaborate with the project management team to develop detailed project plans, timelines, and resource allocations that align with client requirements.
• Ensure that all project deliverables meet client specifications and high-quality standards.
• Monitor project progress, ensuring tasks are completed on time and within budget.
• Identify and address potential risks or issues early, and work proactively with the team to resolve them.
• Organize and lead regular client meetings to discuss progress, review deliverables, and gather feedback.
• Ensure any changes in client requirements or scope are effectively communicated to the project team and adjusted accordingly.
• Ensure that all deliverables meet the highest quality standards and are in line with client expectations.

Bachelor of Arts in Spanish Language and Literature – Jacksonville University (2020-06)

Associate of Arts – Florida State College at Jacksonville (2017-04)