Lenah Alila

Highly motivated Operations Manager and Environmental Management professional with a Bachelor of Science in Environmental Management and Conservation (Second Class Upper Division). Experienced in hospitality operations, team leadership, inventory management, customer relations, administrative coordination, environmental research, and field data collection. Demonstrated ability to manage teams, streamline operations, resolve workplace conflicts, maintain accurate records, and deliver exceptional customer service.

Strong analytical, organizational, and communication skills with experience working in multicultural environments. Seeking opportunities in operations management, administration, environmental projects, customer support, hospitality management, NGOs, research institutions, and remote professional roles.

Operations Manager - Double Tree Milimani Resort - Kakamega, Kenya

(2020-01)

• Oversee daily operations of the resort, ensuring smooth service delivery across departments.
• Supervise employees, coordinate work schedules, and monitor staff performance.
• Resolve employee and customer concerns professionally and efficiently.
• Conduct inventory management, stock-taking, and reconciliation of sales records.
• Monitor operational expenses and support financial accountability processes.
• Coordinate procurement activities and maintain supplier relationships.
• Ensure compliance with organizational policies and service standards.
• Train and mentor employees on customer service and operational procedures.
• Maintain accurate operational and administrative records.
• Support business growth through effective customer engagement and service improvement initiatives.
• Successfully managed resort operations while maintaining high customer service standards.
• Improved inventory accountability through regular stock audits and monitoring procedures.
• Developed strong customer relationships that contributed to repeat business and positive client experiences.

Business Owner - Retail Clothing Business

(2018-01)

• Managed daily business operations including procurement, inventory control, pricing, and sales.
• Maintained customer relationships and handled inquiries professionally.
• Managed financial records and monitored business performance.
• Conducted marketing and promotional activities through social media and direct sales efforts.
• Negotiated with suppliers and managed product sourcing.

Volunteer Research Assistant - Mpala Research Centre - Kenya

(2017-12 - 2017-12)

• Assisted researchers with environmental field data collection activities.
• Participated in biodiversity monitoring and environmental observation exercises.
• Supported data recording, organization, and reporting activities.
• Worked collaboratively within multidisciplinary research teams.
• Contributed to environmental conservation and research initiatives.

Bachelor of Science (BSc) - Environmental Management and Conservation - Masinde Muliro University of Science and Technology