Leonard Cohen

To obtain a position that will allow me to utilize my qualifications and skills received through education and experience with the freedom of growth and advancement.

Retail Sales Consultant at AT&T (2020-10 – Present)

• Determine customer needs
• Sell products and services
• Inventory
• Collect payment
• Problem solving
• Recommend best solutions

Guest Service Supervisor at Hampton Inn & Suites (2019-08 – 2021-04)

• Hilton Honors Advance Purchase
• Hilton Honors Reimbursement (accounts receivables)
• KIPSU administrator (setting goals, monitoring and posting results weekly)
• Gift Shop Mid-Month Inventory
• Gift Shop Month End Inventory
• Tax Reconciliation
• Order Preparation for Key Front Office/Complimentary Breakfast Items
• Supervising FD Agents, communicating successes and possible opportunities while continuing to perform front desk and night audit tasks as needed

Front Desk Clerk at Hampton Inn (2017-03 – 2019-08)

• Responsible to greet walk-in guests and guests with reservations when they arrive at the front desk
• Book, assign, and collect payments for reservations made on behalf of individuals, families and groups as required
• Communicate guests' requests and complaints to the appropriate department
• Refer guests to local amenities and venues
• Schedule special services when guests inquire, answer telephones and respond to current and prospective guests needs in a 148 Room Hotel

Sales Associate at Champs Sports (2011-09 – 2017-04)

• Operating cash registers, assisting customers with sales, stocking and organizing shelves, and answering questions about company policies, merchandise, and services
• Foot Locker sales associates generally work on foot for long periods of time
• A working knowledge of footwear and athletic apparel may prove beneficial during the Foot Locker hiring process
• Training may involve a brief probationary period, verbal instruction, and visual demonstration
• Some computer use

Stock Associate at Champs Sports (2010-09 – 2011-09)

• Assist in processing all inventory movements between store and distribution
• Maintains a clean, organized and efficient stockroom while adhering to company standards and safety requirements
• Responsible for maintaining appropriate stock levels and ensuring sizes and styles are represented
• Prepares merchandise to go out onto the sales floor, including display shoes

Bachelor's in Tourism, Hospitality, and Event Management – Southern Connecticut State University (2018-08 – 2020-05)

Associate in Psychology – Housatonic Community College (2011-08 – 2015-05)

High School Diploma – Trumbull High School (2007-08 – 2011-05)