Leslie Gilliam

Dynamic System Manager with a proven track record in optimizing IT infrastructure and enhancing operational efficiency in healthcare. Skilled in cross-functional team coordination and mentoring junior staff. Ready to drive strategic improvements and quality assurance initiatives.

System Manager of Breast Centers - Ballad Health System - Kingsport, TN

(2013-01 - 2026-07)

• Developed and executed strategic plans for IT infrastructure improvements, aligning with organizational goals.
• Coordinated cross-functional teams to optimize system integrations, improving workflow and data accuracy.
• Led systems implementation to enhance operational efficiency across healthcare facilities.
• Mentored junior staff on best practices in systems management, fostering professional development and expertise.
• Increased core system availability by implementing a Breast Center Task Force to optimize schedules and work flow.

Clinical Coordinator - Holston Valley Medical Center - Kingsport, TN

(2008-09 - 2026-07)

• Coordinated patient care services to enhance operational efficiency and improve patient experiences.
• Managed scheduling for clinical staff, ensuring optimal coverage and resource allocation.
• Implemented quality assurance protocols to maintain compliance with healthcare standards.
• Developed training programs for new employees, fostering skill development and team cohesion.
• Supervised and managed daily activities of clinical team consisting of 5 physicians, nurses, and support staff.
• Led interdisciplinary team meetings to address patient care challenges and improve service delivery.
• Evaluated clinical workflows, identifying areas for improvement and implementing strategic changes.
• Collaborated with leadership to develop initiatives aimed at improving overall healthcare outcomes.

Radiologic Technologist (Mammography) - Holston Valley Medical Center - Kingsport, TN

(1990-07 - 2026-07)

• Collaborated with physicians to evaluate patient conditions and ensure accurate imaging results.
• Operated advanced radiologic equipment, enhancing efficiency of imaging processes.
• Performed diagnostic imaging procedures with precision and adherence to safety protocols.
• Mentored junior technologists on best practices in patient care and imaging techniques.
• Ensured patient safety and comfort during imaging through effective communication and support.
• Trained new staff on radiologic techniques, equipment usage, and safety standards.

Master of Science - Health Administration - East Tennessee State University (2023-12)

Bachelor of Science - Radiologic Technology - East Tennessee State University (2021-05)