Leslie Shaw

Accomplished business customer service specialist with extensive experience in management. Well-versed in office managerial skills. Personal philosophy of integrity and honesty in all dealings with attention to detail, confidentiality and mindfulness.

Customer Service Specialist at Boulder HOA (Mollenkopf Property Management) (2019-03 – Present)

Handle customer relations and software input

• Process information requested from property owners
• Follow up on client requests
• Support to owners on their HOA emails and logins
• Handle phone calls
• Collections

Bookkeeper at Leslie Shaw Bookkeeping (2010-07 – Present)

Maintain records of financial transactions by establishing accounts; posting transactions.

• Maintain subsidiary accounts by verifying, allocating, and posting transactions
• Manage Accounts payable
• Prepare invoices for Customers
• Prepare financial reports by collecting, analyzing, and summarizing account information and trends

Customer Service and Payroll Specialist at Lindsay's Boulder Deli/Haagen-Dazs (2010-07 – 2019-03)

Handle customer relations, payroll and banking

• Customer Service
• Balance books and conduct banking
• Verify daily reports via POS system
• Track and process approved payroll adjustments
• Process information to generate employee paychecks
• Report and reconcile payroll reports

Front Desk Manager at ALS Management, LLC (2010-07 – 2014-02)

Front desk management

• Balance books, conduct banking, systematically track inventory via POS system and finances, and order product
• Process information to generate employee's paychecks
• Manage accounts receivable and accounts payable
• Maintain an orderly and safe work environment
• Produced correspondence, tables, charts, and spreadsheets to support President's office

Executive Assistant and Bookkeeper at AFC Worldwide Express (2006-12 – 2010-06)

Executive Assistant and Bookkeeper

• Balance books and conduct banking
• Administer household budget including oversight of bank accounts and credit cards
• Manage family assets and accounts payable
• Manage and administer operations of two properties
• Set schedule / appointments and coordinate correspondence for family members
• Oversee the planning and execution of special events
• Supervise home school staff

Front Desk Manager and Bookkeeper at North Georgia Kidney Specialist's (2004-01 – 2006-12)

Front Desk Manager and Bookkeeper

• Liaise between doctors, patients and staff
• Maintain an orderly and safe work environment
• Process information to generate employee's paychecks
• Schedule patients, patient check in, patient check out
• Supervise medical and administrative staff
• Perform other administrative and operational duties in the management of two medical offices
• Balance books and conduct banking

Administrative Assistant and Bookkeeper at Easlan Capital of Atlanta, Inc. (1992-01 – 2004-01)

Administrative Assistant and Bookkeeper

• Handle President's daily business as well as personal tasks
• Balance books and conduct banking for both business and family
• Process information to generate employee's paychecks
• Produce correspondence, tables, charts, and spreadsheets to support President's office

Bachelor of Arts and Sciences in Arts and Sciences – Oglethorpe University