Lex Jenkins
Client Service | Account Management | Financial Services Operations
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About
Client-focused financial services professional with 10+ years of experience in account management, customer service, payment processing, collections, account reconciliation, and issue resolution. Experienced in handling sensitive financial information, researching discrepancies, explaining account and credit information, and building positive client relationships. Known for accuracy, professionalism, sound judgment, and strong follow-through in high-volume environments.
Experience
Account Specialist - Discover - Wilmington, DE
(2021-10)
- Manage customer account servicing activities while maintaining accuracy, professionalism, and a strong client experience.
- Process credit card account information and support timely reconciliation of account activity; research and resolve billing and balance discrepancies.
- Explain FICO scores, credit information, and account details clearly while protecting sensitive personal and financial information.
- Apply sound judgment to resolve account issues, identify appropriate next steps, and connect customers with resources that support their financial goals.
Dispatcher - Boss Boss Trucking LLC - Elkton, MD
(2020-01 - 2022-03)
- Coordinated daily vehicle dispatch schedules while balancing customer requirements, operational priorities, and time-sensitive deadlines.
- Recorded delivery status information in TMS, communicated ETAs, and resolved route exceptions by reallocating loads to reduce late deliveries and complaints.
- Monitored driver logs and hours to support DOT compliance and accurate operational records.
Account Manager - Navient - Newark, DE
(2016-08 - 2020-03)
- Served as a primary client contact, building account relationships and resolving customer questions and concerns.
- Coordinated loan solutions based on customer requirements and timing expectations; reviewed loan documents for accurate client agreements.
- Communicated with clients regarding overdue accounts and outstanding balances while maintaining accurate account information and professional relationships.
Collection Agent - Simm Associates - Newark, DE
(2015-10 - 2016-05)
- Managed past-due accounts while preserving positive client relationships and communicating payment options clearly.
- Negotiated payment arrangements based on customer circumstances while supporting company recovery objectives and handling sensitive financial information.
Supervisor - Area USA / Wendy's - Northeast, MD
(2015-04 - 2015-10)
- Supervised and coached eight employees, supporting productivity, service quality, and individual development.
- Authorized transactions, approved timecards, and addressed customer issues while maintaining accurate records.
Call Center Representative - Computer Aid Inc. - Newark, DE
(2013-08 - 2015-03)
- Handled inbound calls, scheduled medical appointments, and accurately documented sensitive customer information.
- Recorded applicant information to support follow-up outreach and enrollment efforts.
Education
Some college credit - Computer Engineering - Cecil College (2011 - 2012)
