Miranda Behrendt

Account specialist focused on client account management and financial services. Track record of boosting sales and revenue while delivering outstanding customer service. Capable of thriving in both individual and team environments.

Digital Banking Specialist at M&T Bank (2026-03 – Present)

Assist customers with banking products and services, handling inquiries and completing transactions accurately.

• Identify customer needs and recommend appropriate products, supporting sales and relationship growth.
• Resolve account issues and complaints efficiently, escalating complex cases as needed.
• Manage customer interactions from initial contact through follow-up to ensure satisfaction.
• Maintain compliance with company policies, risk standards, and regulatory requirements.

Customer Relationship Manager at Heartland Financial (2022-01 – 2024-08)

Provided exceptional customer service support in resolving concerns and inquiries promptly.

• Demonstrated strong communication skills in assisting customers via phone, email, and chat.
• Proven track record of exceeding customer satisfaction metrics and resolving escalated issues.
• Utilized CRM system to document customer interactions and track service requests efficiently.

Accounting – Owens Community College

Payroll Certificate – Owens Community College (2025-06)

QuickBooks Certificate – Owens Community College (2025-12)

Bookkeeping Certificate – Owens Community College (2025-12)