Lilia Castelo

Healthcare professional with 14+ years of experience supporting healthcare operations across ophthalmology, dermatology, plastic surgery, and specialty care environments. Experienced in prior authorizations, insurance verification, patient access, medical records management, provider support, surgical scheduling, and revenue cycle operations. Proven ability to coordinate with patients, providers, pharmacies, and insurance carriers to secure treatment approvals, resolve coverage issues, and maintain accurate documentation.

Additional experience in remote bookkeeping and financial record management using QuickBooks Online.

Remote Bookkeeper - Arroyo Renovations LLC - Remote

(2025-05)

Manage remote bookkeeping operations using QuickBooks Online. Process accounts payable, accounts receivable, invoicing, and account reconciliations. Maintain accurate financial records and prepare reports while supporting daily business operations.

Medical Scribe | Prior Authorization & Insurance Support - Retina Specialists of Southern Arizona

(2024-04 - 2025-04)

Supported high-volume ophthalmology practice through prior authorizations, insurance verification, patient access coordination, and provider support. Coordinated with insurance carriers to obtain treatment approvals and maintained accurate EHR documentation.

Patient Care Coordinator | Medical Assistant - Tucson Plastic Surgery

(2021-09 - 2024-04)

Coordinated patient care throughout the surgical process, including scheduling procedures, insurance verification, pre-operative preparation, provider documentation, and patient education.

Prior Authorization Specialist | Medical Assistant - Specialists in Dermatology

(2018-03 - 2020-10)

Processed prior authorizations and insurance appeals for medications and dermatologic procedures. Coordinated with insurance carriers, pharmacies, providers, and patients to obtain treatment approvals.

Lead Technician | Patient Access & Medical Records - Retina Centers, P.C.

(2012-02 - 2019-03)

Supported specialty practice operations through insurance verification, eligibility review, patient scheduling, and medical records management. Served as a bilingual resource for patients.

Medical Assistant Program - Pima Community College