Angelina Elenes

Detail-oriented healthcare operations professional with 16+ years of experience in healthcare administration, patient access, scheduling, and team leadership.

Experienced Team

Manager overseeing remote scheduling operations, staff performance, training, workflow optimization, and compliance with healthcare standards. Proven ability to lead high-performing teams, improve processes, monitor key performance metrics, and support operational excellence in fast-paced clinical environments. Skilled in patient access management, specialty scheduling, insurance verification, healthcare systems, quality assurance, and delivering exceptional service while maintaining HIPAA compliance.

Administrative Services Team Manager - ReveLution LLC

(2026-04)

• Manage daily administrative operations for a remote healthcare scheduling team supporting specialty oncology services, ensuring efficient workflows, quality standards, and exceptional patient access experiences.
• Provide direct supervision, coaching, and performance management for scheduling staff, including one-on-one meetings, goal setting, feedback, and employee development.
• Oversee team productivity, attendance, quality metrics, and operational performance to ensure department goals and service expectations are consistently achieved.
• Develop, implement, and maintain training materials, process guides, and workflow resources to improve team knowledge, consistency, and operational efficiency.
• Monitor scheduling processes and identify opportunities for process improvement, accuracy, and enhanced patient and provider experiences.
• Partner with leadership, clinical teams, and cross-functional departments to resolve operational challenges and support organizational objectives.
• Ensure compliance with HIPAA regulations, company policies, and healthcare scheduling standards while maintaining a culture of accountability and service excellence.
• Manage employee performance through coaching, documentation, recognition, and corrective action when needed.
• Analyze operational data and performance trends to identify opportunities for improvement and implement solutions that increase efficiency and support business goals.
• Serve as the operational point of contact for scheduling workflows, escalations, provider preferences, and complex scheduling-related issues.

Team Lead – Administrative Services - ReveLution LLC

(2025-01 - 2026-04)

• Provided daily operational support and leadership for a remote healthcare scheduling team, ensuring efficient workflows, quality standards, and exceptional patient access experiences.
• Served as a subject matter expert and resource for schedulers, assisting with complex scheduling scenarios, workflow questions, provider guidelines, and process clarification.
• Trained, coached, and supported new and existing team members on scheduling procedures, healthcare systems, documentation requirements, and HIPAA compliance.
• Monitored team performance metrics, including call volume, average handle time, quality scores, and productivity, providing feedback and identifying opportunities for improvement.
• Assisted leadership with onboarding, process updates, team communications, and implementation of operational changes to improve efficiency.
• Reviewed scheduling practices for accuracy and compliance, helping identify training opportunities and reduce errors.
• Collaborated with providers, clinic teams, and leadership to resolve scheduling barriers and improve patient and staff experiences.
• Supported high-volume specialty scheduling operations while maintaining a strong focus on customer service, accuracy, and team performance.

Scheduling and Patient Services Representative - ReveLution LLC

(2022-08 - 2024-12)

• Scheduled appointments for Medical Oncology Breast Specialists, providing timely access to specialty care for patients undergoing breast cancer evaluation, treatment planning, and follow-up care.
• Prioritized scheduling needs based on provider guidelines and appointment urgency, understanding the importance of timely access for breast cancer patients.
• Coordinated new patient consultations, follow-up appointments, and specialty visits while ensuring accurate scheduling, appropriate appointment types, and adherence to provider scheduling protocols.
• Worked closely with providers, clinical teams, referral departments, and patients to address scheduling needs and ensure a smooth patient access experience.
• Assisted patients during sensitive healthcare interactions by providing compassionate communication, clear appointment guidance, and exceptional customer service.
• Verified patient demographics, insurance information, and referral requirements to support accurate scheduling and efficient patient processing.
• Maintained detailed documentation and accurate appointment records while ensuring compliance with HIPAA standards.
• Managed a high-volume scheduling environment while maintaining attention to detail, accuracy, and a patient-centered approach.

Patient Access Lead - Northwest medical center Sahuarita - Sahuarita, AZ

(2020-10 - 2022-08)

• Led daily patient access operations supporting hospital admissions and Emergency Department registration in a fast-paced, high-volume healthcare environment.
• Provided leadership, guidance, and operational support to Patient Access Representatives, ensuring accurate patient registration, efficient workflows, and exceptional service delivery.
• Oversaw front-end processes including emergency room registration, inpatient admissions, outpatient registration, insurance verification, and demographic accuracy to support timely patient care and revenue cycle integrity.
• Recognized the critical importance of timely and accurate registration in the Emergency Department, ensuring patients received prompt access to care while maintaining compliance with hospital policies and procedures.
• Supported staff in managing high-pressure situations involving emergency admissions, complex patient needs, and time-sensitive registration requirements.
• Trained and coached team members on registration procedures, insurance verification, HIPAA compliance, customer service standards, and hospital workflows.
• Monitored daily operations, productivity, and quality standards while identifying opportunities to improve efficiency and enhance the patient experience.
• Collaborated with clinical departments, nursing teams, emergency services, and hospital leadership to resolve access barriers and support smooth patient transitions throughout the hospital.
• Ensured accurate collection and documentation of patient information to support billing accuracy, regulatory compliance, and continuity of care.
• Assisted with staff scheduling, workflow coordination, performance feedback, and process improvement initiatives to maintain effective Patient Access operations.

Front Office Manager - Kendall Shepard Eye Center - Santa Maria, CA

(2012-05 - 2018-06)

• Managed daily front office operations for a specialty ophthalmology practice, ensuring efficient patient flow, exceptional customer service, and a positive patient experience.
• Supervised and supported front office staff, including scheduling, registration, check-in/check-out processes, and daily workflow coordination.
• Oversaw appointment scheduling, patient communication, insurance verification, authorizations, and accurate registration processes to support timely access to care.
• Trained, coached, and provided guidance to staff on front office procedures, customer service standards, and practice policies.
• Coordinated with physicians, clinical teams, and administrative staff to resolve scheduling challenges, improve workflows, and support efficient clinic operations.
• Monitored daily operations, identified process improvement opportunities, and implemented solutions to enhance productivity and patient satisfaction.
• Ensured compliance with HIPAA regulations, confidentiality standards, and healthcare policies while maintaining accurate patient documentation.
• Assisted with staff scheduling, performance feedback, and operational support to maintain a high-functioning front office environment.
• Provided compassionate support to patients while managing high-volume administrative responsibilities in a fast-paced specialty healthcare setting.

Pima Community College (2019-08)

Allan Hancock College (2008-08 - 2018)

High school diploma or GED - Sunnyside High School (1999-08 - 2002-05)