Chelsea Coiner

Healthcare and service-operations leader with 15+ years of management and business experience spanning patient-facing healthcare, multi-site operations, entrepreneurship, property/project management, and premium personal services. Progressive five-year career with Ageless Men's Health culminated in Regional Business Operations Manager after successive promotions. Known for high-touch client and patient experiences, team development, operational structure, workflow improvement, and an exacting eye for the details that shape a polished practice.

Regional Business Operations Manager at Ageless Men's Health (2026-02 – 2026-08)

• Hand-selected for regional business operations leadership following sustained performance and progressive advancement within the organization.
• Supported operational consistency, clinic performance, leadership development, workflow improvement, and business execution across a national healthcare organization with 100+ clinics.
• Developed and refined SOPs, training resources, operational standards, and process improvements to strengthen accountability and create more consistent patient and employee experiences.
• Partnered with clinic and regional leaders on onboarding, launches, issue resolution, service quality, and cross-functional initiatives; earned the President's Award four times during tenure with the organization.

Senior Client Relations Manager / CRM Mentor at Ageless Men's Health (2024-08 – 2026-02)

• Managed a portfolio of 700+ active patient accounts while delivering responsive, relationship-driven service in a fast-paced healthcare setting.
• Selected to mentor and train client relations professionals on patient communication, workflows, systems, service standards, and performance expectations.
• Served as an escalation resource for complex patient concerns and partnered with clinical and administrative teams to improve communication, retention, patient flow, and follow-through.

Senior Client Relations Manager at Ageless Men's Health (2022-09 – 2024-08)

• Led front-office and patient-relations functions including scheduling, account needs, patient communication, payments, service recovery, and administrative coordination.
• Supported accounts receivable, cash application, reconciliation, month-end close, and insurance billing processes spanning five states.
• Used Azalea Health and Phreesia in daily patient and practice workflows while maintaining careful handling of confidential health and financial information.

Client Relations Manager at Ageless Men's Health (2021-07 – 2022-09)

• Created a welcoming, polished patient experience from initial contact through ongoing care while coordinating scheduling, documentation, payments, and administrative follow-through.
• Built trusted patient relationships and partnered closely with clinical teams to maintain efficient daily workflows and responsive service.

Project Manager & Property Manager at Salon Boutique (2020-11 – 2021-07)

• Managed development of a salon-suite property from studs through opening, coordinating contractors, vendors, purchasing, scheduling, design decisions, timelines, and operational readiness.
• Oversaw property and tenant operations including leasing support, billing and collections, vendor coordination, issue resolution, marketing, and day-to-day facility needs.
• Balanced construction/project priorities with the client-facing details required to create an attractive, functional environment for independent beauty professionals and their guests.

Owner & Lead Stylist at The Cut: A Men's Grooming Studio (2019-06 – 2020-12)

• Owned and operated a client-focused grooming business, managing the full customer experience alongside scheduling, purchasing, inventory, vendor relationships, finances, sales, and daily operations.
• Built repeat business through personalized service, relationship management, attention to presentation, and consistent execution of a premium client experience.
• Managed business decisions from service delivery and client retention to operating expenses, supplies, workflow, and brand standards.

Bachelor of Arts in Anthropology – California State University, Stanislaus

Undergraduate Coursework – Modesto Junior College