Pavitra Fletcher

Healthcare Operations & Patient Coordination Specialist with 5+ years of experience supporting high-acuity clinical environments, including pediatric neurosurgery. Proven ability to manage complex scheduling workflows, coordinate cross-functional care, and resolve time-sensitive patient issues with accuracy and empathy. Skilled in EMR systems, medical documentation, and process improvement, with a strong track record of maintaining compliance and optimizing patient experience in fast-paced settings.

Clinical Care Specialist – Pediatric Neurosurgery - University of Utah Health - Salt Lake City, UT

(2025-01 - 2026-03)

• Coordinated 50+ weekly surgical procedures, telehealth visits, and follow-ups in a high-acuity pediatric neurosurgery clinic, ensuring timely and accurate scheduling
• Served as primary liaison between providers, patients, and families, resolving complex scheduling and care coordination issues with a focus on patient experience
• 20-30 patients scheduled per week
• Coordinated 15-20 care activities with external hospital facilities
• Managed time-sensitive case workflows, proactively identifying and resolving delays related to referrals, imaging, and documentation
• Retrieved and validated critical diagnostic records (MRI, CT scans) from external systems, reducing delays in surgical planning and patient care
• Maintained accurate, real-time EMR documentation of patient interactions, referrals, and care updates in compliance with HIPAA standards
• Escalated urgent patient care issues to clinical teams, ensuring continuity of care and minimizing disruptions
• Delivered clear, empathetic communication to patients and families navigating complex medical processes, improving trust and satisfaction

CNA Supervisor / Scheduling Coordinator / Medical Billing - Caregiver Support Network - Salt Lake City, UT

(2020-05 - 2024-12)

• Supervised and coordinated scheduling for multiple concurrent patient care cases, ensuring appropriate staffing coverage and continuity of care
• Acted as central point of contact for caregivers, families, and internal teams, resolving scheduling conflicts and service issues in real time
• Executed care plan for 30 patients per week, following nursing guidelines
• Maintained and audited patient records, ensuring accuracy across documentation, billing, and care plans
• Supported medical billing processes, verifying information and assisting with claims-related documentation
• Trained and mentored 15 CNA staff members on company procedures, documentation standards, and compliance requirements
• Improved workflow efficiency by identifying and resolving recurring scheduling and communication gaps
• Delivered consistent, high-quality customer service in fast-paced, high-pressure environments

Behavioral Technician - Center for Autism and Related Disorders - Salem, OR

(2020-02 - 2020-05)

• Implemented individualized behavior intervention plans (ABA) to support developmental progress in pediatric clients
• Documented client progress and maintained detailed, compliant case notes for clinical review
• Communicated treatment updates and care strategies to families, improving understanding and engagement
• Ensured strict adherence to HIPAA and organizational compliance standards

Bachelor of Science - Communications, Psychology - Utah State University (2018-05) Logan, UT