Linda Draffin

Healthcare administration and customer service professional with 15+ years of experience coordinating health services, assisting patients and families, and maintaining confidential records (HIPAA/FERPA). Skilled in high-volume customer service, billing, documentation verification, and account management, known for accuracy, empathy, and professional communication.

Owner & Operator at DAISYCHAIN EFR LLC (2021-08 – 2025-10)

• Managed daily operations of a food recovery logistics business serving nonprofit organizations and community partners.
• Built and maintained professional relationships with businesses, nonprofit organizations, and community partners.
• Managed invoicing, billing, record keeping, scheduling, and regulatory documentation with a high degree of accuracy.
• Maintained organized records and ensured required documentation was complete and current.
• Developed and implemented safety protocols and maintained compliance with California requirements.
• Responded to customer and partner questions, resolved issues, and provided timely, professional service.
• Managed multiple priorities independently while maintaining accurate records and meeting deadlines.

Customer Service Agent at HAWAIIAN AIRLINES (2023-10 – 2024-06)

• Provided friendly, professional customer service in a high-volume airport environment with frequent interaction with diverse customers and families.
• Assisted customers with ticketing, baggage, boarding, gate services, and travel-related questions.
• Processed ticket sales and reissues using computerized systems while maintaining accuracy.
• Verified customer information and documentation as required for travel and security procedures.
• Resolved customer concerns professionally and efficiently while maintaining a positive customer experience.
• Followed strict safety, security, privacy, and operational procedures.
• Effectively managed multiple customer needs and competing priorities in a fast-paced environment.

Account Manager at GALLO SALES COMPANY (2018-10 – 2021-08)

• Managed client accounts, orders, deliveries, and territory records, consistently exceeding quarterly sales goals.
• Resolved order and delivery issues promptly while maintaining strong account relationships and database accuracy.
• Maintained accurate account information and documentation using computer-based systems.
• Resolved order, delivery, and account issues while communicating clearly with customers and internal teams.
• Consistently exceeded quarterly sales goals through organization, follow-through, and relationship management.
• Managed multiple accounts and priorities while meeting deadlines and maintaining a high level of customer service.

Health Services Coordinator at SAN JUAN UNIFIED SCHOOL DISTRICT (2005-12 – 2017-09)

• Managed health service operations across 64 school sites, providing administrative guidance to nursing personnel and school staff.
• Served as the primary point of contact for more than 7,300 families visiting the district Immunization Clinic.
• Welcomed and assisted families while providing clear information regarding health requirements, documentation, and applicable California regulations.
• Reviewed and maintained confidential medical records for thousands of students, ensuring information was accurate, complete, and properly documented.
• Strictly adhered to HIPAA and FERPA privacy and confidentiality requirements when handling sensitive medical information.
• Assisted multilingual families in understanding California immunization mandates and navigating required health documentation.
• Coordinated vision and hearing screening programs with county agencies, healthcare professionals, nursing personnel, and school staff.
• Verified required health documentation and followed up on missing or incomplete records to support compliance with state and county requirements.
• Maintained organized records and administrative documentation while managing a high volume of inquiries and requests.
• Communicated health policies and requirements clearly and compassionately to families from diverse backgrounds.
• Collaborated with healthcare professionals, government agencies, school administrators, and families to resolve questions and ensure health requirements were met.
• Promoted student health and safety by supporting compliance with state and county health standards.