Linzi Hansla

Operational excellence and multi-site business leader with 20+ years of progressive leadership experience driving organizational performance, process improvement, compliance, workforce strategy, and operational consistency across complex early childhood education organizations. Proven success leading multi-location operations through strategic initiatives, systems implementation, performance optimization, quality assurance, and leadership development. Recognized for building strong partnerships with field leadership teams, identifying operational inefficiencies, implementing scalable solutions, and improving organizational effectiveness across diverse business environments.

Experienced in operational assessments, change management, cross-functional collaboration, workforce optimization, risk mitigation, and continuous improvement initiatives that support sustainable growth and high-performance outcomes.

Director of Multi-Site Operations at Ladybird Academy / Ladybird Group (2012-01 – Present)

Provide executive-level leadership and consultative support to a network of private preschool locations, overseeing operations, human resources, compliance, and strategic initiatives across multiple campuses.

• Supported operational performance across 20+ preschool locations with oversight spanning operations, compliance, workforce strategy, and organizational performance
• Led organization-wide operational improvement initiatives that strengthened compliance consistency, standardized operational practices, and improved leadership accountability across multiple locations
• Directed multi-site regulatory readiness efforts resulting in successful licensing inspections and accreditation outcomes
• Implemented operational systems and reporting processes to improve organizational oversight and execution
• Served as executive lead for crisis management, workplace investigations, compliance response, and operational risk mitigation
• Partnered with school leadership teams to improve enrollment retention, employee engagement, and overall operational effectiveness
• Managed complex cross-functional initiatives involving HR, operations, compliance, facilities, payroll, and customer experience
• Influenced operational outcomes across both corporate and franchise-supported environments without direct authority over all stakeholders
• Serve as primary liaison between ownership and site leadership teams
• Provide ongoing coaching and strategic guidance to directors and administrative staff
• Support leaders in achieving enrollment, retention, staffing, and performance goals
• Conduct operational assessments, identify performance gaps, develop action plans, and support implementation of operational improvement strategies
• Coach field leadership teams on operational execution, accountability standards, performance management, and organizational effectiveness
• Provide operational leadership and problem resolution support during high-risk situations, escalated operational challenges, and crisis response scenarios
• Facilitate communication and alignment between corporate leadership and individual schools
• Direct daily operations to ensure consistent quality, safety, and financial performance
• Analyze operational metrics and performance trends to identify operational risks, drive process improvements, and support strategic decision-making
• Support budget management, expense control, and resource allocation
• Oversee vendor relationships and service providers
• Lead continuous improvement initiatives, operational process optimization, and cross-functional systems implementations to improve organizational efficiency and consistency
• Manage cross-functional operational initiatives and enterprise-wide projects supporting organizational performance and operational scalability
• Oversee all HR functions across multiple locations, serving as primary HR authority
• Lead recruitment, selection, onboarding, and retention strategies
• Provide guidance on performance management, coaching, and employee development
• Advise leadership on disciplinary actions, corrective action plans, and terminations
• Conduct workplace investigations involving complaints, misconduct, or policy violations
• Resolve complex employee relations issues with discretion and professionalism
• Ensure compliance with federal and state employment laws and best practices
• Oversee benefits administration, leave management, and accommodations
• Coordinate background screenings, I-9 compliance, and onboarding documentation
• Support payroll processes, compensation structures, and classification decisions
• Maintain strict confidentiality while handling highly sensitive personnel matters
• Serve as trusted advisor to ownership on workforce strategy and organizational risk
• Ensure compliance with state licensing regulations, health and safety standards, and company policies
• Coordinate regulatory inspections, audits, and accreditation processes
• Develop corrective action plans and monitor implementation
• Maintain readiness for licensing reviews across all locations
• Drive operational consistency and customer experience standards across multiple locations

Director at Ladybird Academy (2007-07 – 2012-02)

Directed all operational, financial, and administrative functions for a high-volume private preschool.

• Led recruitment, training, supervision, and retention of teaching and administrative staff
• Conducted staff evaluations, coaching, and professional development planning
• Ensured full compliance with licensing regulations, safety standards, and company policies
• Managed enrollment growth initiatives and community outreach efforts
• Oversaw budgeting, expense control, and payroll coordination
• Handled complex parent concerns and sensitive situations with professionalism
• Maintained documentation required for inspections and regulatory reviews
• Coordinated school events, marketing activities, and public relations efforts
• Ensure compliance with state licensing regulations, health and safety standards, and company policies
• Coordinate regulatory inspections, audits, and accreditation processes
• Develop corrective action plans and monitor implementation
• Maintain readiness for licensing reviews across all locations
• Promote operational consistency, customer experience standards, and service excellence across locations
• Fostered a positive workplace culture focused on quality education and service excellence

Director at Ladybird Academy (2005-06 – 2007-06)

Managed all aspects of daily operations for a private preschool program.

• Supervised, coached, and evaluated teaching staff
• Ensured compliance with licensing regulations and operational standards
• Oversaw enrollment management, tours, and retention initiatives
• Managed scheduling, payroll inputs, and operational expenses
• Led hiring, onboarding, and training of new employees
• Addressed parent concerns and resolved conflicts effectively
• Maintained required records and documentation for regulatory compliance
• Coordinated center events and community engagement activities

Infant Lead Teacher at Ladybird Academy (2003-04 – 2005-06)

Led operations of an infant classroom serving children ages 6 weeks to 12 months.

• Created a safe, nurturing, developmentally appropriate environment
• Implemented curriculum aligned with developmental milestones
• Maintained compliance with health, safety, and licensing requirements
• Supervised assistant teachers and coordinated classroom activities
• Built strong relationships with families through daily communication
• Monitored feeding schedules, sleep routines, and developmental progress
• Maintained detailed care and observation records

Child Development Associate (CDA) in Child Development – Council for Professional Recognition

Director Credential in Early Childhood Administration – State of Florida