Lisa Thomas

Senior Imports Executive with 25 years of experience in freight forwarding and international import operations. Proven expertise overseeing end-to-end import processes, ensuring documentation accuracy, and coordinating with customs brokers, carriers, and overseas partners. Trusted to support VIP and key customer accounts, with a strong focus on customer relations, clear communication, and service reliability.

Highly proficient in CargoWise and recognized for operational excellence, attention to detail, and consistent on-time delivery in fast-paced logistics environments.

Senior Imports Executive - GES Logistics - Charlotte, NC

(2001-04 - 2026-04)

• Directed end-to-end import operations within a freight forwarding environment, supporting high-volume international shipments
• Prepared, reviewed, and maintained complete and accurate import documentation using CargoWise
• Managed VIP and key customer accounts, delivering consistent communication and high-level service support
• Served as the primary point of contact for customers regarding shipment status, documentation, and issue resolution
• Coordinated with customs brokers, carriers, freight forwarders, and overseas agents to ensure timely clearance and delivery
• Proactively resolved shipment delays, discrepancies, and documentation issues to minimize customer impact
• Built and maintained strong customer relationships through responsiveness, reliability, and attention to detail
• Ensured compliance with company procedures and regulatory requirements across all import activities