Liz Braitman

A progressive leader who possesses a blend of analytical prowess, adaptability, empathy, and a commitment to fostering a diverse and inclusive team culture. Capably uses these qualities to drive both individual and organizational success in a dynamic work landscape.

Sales and Operations Manager - BUBBLES ACADEMY - Chicago, IL

(2023-11)

Responsible for overseeing all aspects of the location to ensure a safe and fun environment for children and their families. Fosters an inclusive community honoring diversity and affirming children's unique identities.

• Supervised a team of educators and administrative staff, ensuring smooth daily operations and the successful delivery of early childhood education programs. Developed and implemented training programs, fostering a collaborative and efficient work environment.
• Acted as the primary point of contact for parents and guardians, addressing concerns, resolving disputes, and ensuring compliance with the academy's policies.
• Managed complex situations involving staff, parents, and external agencies by applying strong analytical and problem-solving skills. Worked collaboratively to resolve issues while maintaining legal and ethical standards.

Front of House Manager - CAFÉ KOREA - Fishers, IN

(2022-09 - 2023-08)

Provided strong leadership and fostered a collaborative environment that ensured exceptional customer service. Orchestrated and directed all the moving parts of the restaurant that created a successful and well-functioning establishment. Overall, delivered a positive dining experience to customers while managing the behind-the-scenes logistics efficiently.

• Oversee daily front-of-house and back-of-house activities ensuring impeccable service standards and operational efficiency.
• Elevate customer experience through attentive service, leading to a 10% rise in customer satisfaction scores.
• Hire, train and mentor staff on Korean BBQ best practices, customer interaction and adherence to safety protocols.
• Successfully adapted working style to run service and operations with non-native English speakers.

Operations Coordinator - TIFFANY & CO. - Indianapolis, IN

(2021-08 - 2022-09)

Responsible for overseeing all aspects of back of house operations and customer service issues that successfully contributed to the overall success of the store. Consistently demonstrated keen attention to detail, strong organizational skills, and a deep commitment to maintaining the highest standards of customer satisfaction.

• Managed order fulfillment operations, effectively coordinating with suppliers, logistics partners, and internal teams to ensure timely and accurate delivery of products to customers.
• Provided exceptional customer service by promptly addressing inquiries, resolving issues and providing product information. Received consistently positive feedback from customers above 90%
• Actively collaborated with management and client advisors to align operational strategies with overall business goals. Participated in regular morning huddles to share insights, provide updates and address challenges collaboratively

Store Manager - KOHL'S - Columbus, IN

(2020-06 - 2021-08)

Drives first class omnichannel experience by promoting a hospitality mentality for all Kohl's customers and associates. Promotes associate development, ensures Kohl's best practices, communication, business analysis and expense management. Oversaw store volume of $13-$14 million, which included over 60 employees.

• Led the store from a bottom 30% ranking to ending 2020 with a top 50% rank, which includes sales, hospitality, credit conversion and day to day operations.
• Implemented improvements to hospitality within the store to take it from a rank of 1150 out of 1162 to a rank of 96.
• Directed inventory, fixture removal processes and department moves to align with company direction.

Assistant Store Manager – Children's/Home/Footwear and Operations - KOHL'S - Columbus, IN

(2018-02 - 2020-06)

Responsible for driving sales and profit by ensuring customer satisfaction and brand standards through the hiring, training and development of associates in customer engagement, operations and merchandise presentation.

• Executed Scott Living launch in two stores.
• Fostered growth and development of 60 employees in a $14 million volume store
• Analyzed financial documents and operation reports to identify strengths and opportunities
• Presented innovative business insights and leadership ideas to territory and district managers as a part of development day to become a Store Manager.

Manager in Training - KOHL'S

Participated in 12 week training program that incorporated e-learning, hands-on training, coaching and touch bases that ensured readiness to become Assistant Store Manager. Responsible for overseeing associates and maintaining merchandise presentation.

• Training and working with associates to maintain store merchandising standards and a high level of customer service
• Cooperating with Store Manager in developing merchandise sets, online fulfillment, hospitality, credit and replenishment
• Learned how to break down business acumen and take data from previous reports to prioritize upcoming workload
• Gained hands-on experience with merchandising, store operations, scheduling, payroll, hiring and associate coaching

Master of Legal Studies - Arizona State University (2025)

Paralegal Certificate - Boston University (2024-02)

Bachelor of Arts - Liberal Studies - Indiana University (2017-12)

Diploma - Carmel High School (2011-05)