Logan T. Garner, Mba

Results-oriented & strategic Customer Success professional with over 15 years of expertise driving platform adoption, account retention, and net new account growth in SaaS environments, technology advisory, and financial services. Proven track record in managing multi-million-dollar portfolios, advising C-level executives, and executing a "Client for Life" philosophy that maximizes client ROI.

Senior Client Success Manager - Gartner, Inc. - Fort Myers, FL

(2022-01)

• Executes on a strict "Client for Life" methodology, driving end-to-end post-sales lifecycle, strategic client onboarding, and rapid product adoption across $4.7M contract value Canadian territory
• Responsible for managing a high-profile book of business, comprising 30 strategic enterprise accounts, supporting approximately 105 total licensed Gartner users- including 29 C-level executives (CIOs, CTOs, CDOs, and CISOs) across complex, multi-layered Canadian accounts
• Acts as trusted advisor to senior leadership, proactively discussing mission-critical business priorities, deep diving into technology challenges, delivering QBRs, and aligning Gartner's research and product capabilities to deliver exponential value that exceeds the client's investment
• Conducts ongoing client "review & plan" meetings while leveraging primary Salesforce CRM and engagement analytics platform to monitor portfolio health. Actively mitigates churn risks through proactive measures and stimulates deep product adoption and utilization
• Built hyper-active cross-functional partnership with internal product management teams, senior leadership, and sales counterparts to drive robust GTM strategies and uncover upsell opportunities, contributing to a $100M pipeline in 2025
• Achieved Annual Recurring Revenue (ARR) retention: 100% (2022), 95% (2023), 98% (2024); Ranked in Top 15% of CSM globally; Co-sold and secured large contract renewal valued at $800k- Q4 2025

Client Relations Partner - Buyer Intent - Gartner Digital Markets - Fort Myers, FL

(2021-06 - 2021-11)

• Leader of post-sales onboarding plan, responsible for new technology vendor client onboarding and rapid product adoption that delivered measurable ROI within 30 days
• Developed a simplistic client engagement strategy in collaboration with product and sales teams that resulted in a high rate of positive ROI, in addition to contract renewal rates increasing from 50% to 75% in first 120 days

Client Success Manager - Gartner, Inc. - Fort Myers, FL

(2019-09 - 2021-06)

• Managed a complex SaaS-based territory of private and public sector subscribed client accounts, taking accountability for client milestone tracking, license management, & annual recurring revenue
• Led cross-functional optimization projects that propelled product adoption and drove a 10% revenue expansion rate across my assigned portfolio
• Consistently in Top 15% for top performers of global customer success organization, consistently achieving 100% of monthly interaction goals and maintaining over 92% annual account retention metrics

VP - Senior Premier Banker - BMO Harris Bank - Mequon, WI

(2018-03 - 2019-09)

• Executed against a strategic long-term business plan with partnered Financial Advisor to grow new Premier Banking household relationships of $250M-$2MM in investable assets, growing book of business value from $175M to over $300M in 1.5 years
• Led cross-functional business development initiatives with wealth management and commercial bank partners, achieving 105% of performance goals and improving personal customer satisfaction (CSAT) by 15%

VP - Bank Manager - BMO Harris Bank - Mequon, WI

(2016-11 - 2018-03)

• Orchestrated the regional sales strategy of the branch, led resource allocation, operations, and talent development for the branch. Achieved 115% of performance goal targets within first 6 months
• Engineered operational improvements which boosted Net Promoter Scores (NPS) by 8 basis points and customer satisfaction (CSAT) by 30% YoY while maintaining 0% staff turnover

Officer - Branch Manager - Wells Fargo Bank - Menomonee Falls, WI

(2014-09 - 2016-11)

• Directed regional sales strategy, account risk management, and talent development for a top-performing branch, earning the Top 1% regional recognition award across the market

Master of Business Administration - Strategic Business Management & Leadership - Florida Gulf Coast University

Bachelor of Arts - Business Management & Leadership - Ottawa University

Associate of Science - Marketing - Waukesha County Technical College