LordAdeAlawode

Highly motivated IT professional seeking a challenging opportunity with a strong emphasis on customer service, business/vendor management, information security, information technology, and project management. Proven ability to excel in cross-functional environments, delivering effective communication and technical solutions.

State IT Tech Generalist - State of PA DOC (Department of Corrections)

(2025-08)

• Service now ticking system for asset tracking and troubleshooting issues
• Hardware asset management and tracking
• Performing password resets and confirmations, maintaining strong information security practices.
• Desktop PC/ Laptop/ Printer mapping within the DOC enterprise
• OS updating from Win 10 to WIN 11

EUC Lead Tech Analyst/Management/Supervisor - Evelance Systems/Prospect Medical Holdings/Crozer Hospital I.T.

(2021-09 - 2025-10)

Trained and managed the EUC team through the following:

• Provided comprehensive Office 365 support, including email configuration, troubleshooting, Outlook migration, and OneDrive support.
• Managed PC/Laptop/Printer mapping and ensured seamless integration.
• Performed password resets and confirmations, maintaining strong information security practices.
• Administered Active Directory for user and group management.
• Executed equipment deployment and hardware deployment for new and existing users.
• Provided extensive OS support and managed OS updates across various systems.
• Offered specialized support for Imprivata and Cerner systems.
• Developed and maintained SharePoint documentation for IT processes.
• Supported Intune for device management and compliance.
• Powershell scripting for Azure installation of Intune
• Delivered effective remote login support for end-users.
• Service now ticketing system and asset tracking

Technical Support - Brooksource Inc. / Thomas Jefferson University Hospital IS&T

(2019-10 - 2021-08)

• Azure installation for remote device (Laptops and cellular devices)
• Provided in-depth Office 365 support, including email configuration, troubleshooting, Outlook migration, and OneDrive support.
• Managed PC/Laptop/Printer mapping for hospital staff.
• Facilitated password resets and confirmations.
• Set up remote login solutions for VPN and VDI.
• Maintained and updated Active Directory.
• Provided support for LogMeIn Rescue and DUO Mobile for secure access.
• Service Now ticketing system

Technical Support - Insight Global/Penn Medicine

(2017-07 - 2019-10)

• Powershell scripting
• Azure support
• Delivered Helpdesk End User Support with a focus on resolving technical issues efficiently.
• Managed PC to Printer mapping and connectivity.
• Performed IP consolidation and configuration for network optimization.
• Executed network configuration tasks to ensure stable connectivity.
• Conducted PC/Laptop imaging for new device setup.
• Contributed to SharePoint information technology initiatives.
• Managed BitLocker encryption access for enhanced data security.

Tech Ops Technician - JP Morgan Chase & Company

(2011-12 - 2017-06)

• Updating and installation of the Win 7 to Win 10 OS on ATM fleet
• Member of the Deployment Installation Team and Retail Desktop Services/CCB.
• Managed 5 different vendors per project, overseeing the entire 16,000 ATM fleet nationwide.
• Assisted teams with remote troubleshooting of ATM systems, addressing hardware, software, communication, security, and cash-related issues.
• Generated 4 end-of-day project reports, including plan vs. action and completion vs. action plan, distributed to operations senior management and VPs.
• Maintained site operations, including accounting for vendors, equipment permits, and zoning paperwork.
• Managed project site cost, including time and salary.
• Managed and trained a team of 20 temporary employees and 4 managers.
• Collaborated closely with Project Managers and VPs on specialty sites to ensure projects were completed within allocated timeframes.
• Utilized software systems such as SharePoint, Base24, Eagle, CMS, and IP networking for ATM mapping and management.
• Service Now ticketing system