Loren Williamson

Results-driven hospitality professional with 6+ years of experience in food and beverage operations, team leadership, staff training, and guest experience management. Proven success driving customer satisfaction, operational efficiency, and revenue growth in fast-paced, high-volume luxury environments, including upscale bars, nightlife venues, and stadiums serving 70,000+ guests.

PREMIUM CLUBS SUPERVISOR - Levy Restaurants (MBS Stadium) - Atlanta, GA

(2025-08)

• Supervised daily operations of club facilities ensuring compliance with safety and quality standards in the Food & Beverage industry.
• Led and trained a team of club staff to deliver exceptional customer service and enhance guest satisfaction.
• Implemented efficient scheduling and resource allocation to optimize club performance and reduce operational costs.
• Monitored club activities to enforce adherence to health regulations and company policies.
• Analyzed customer feedback and operational metrics to identify areas for improvement and implement strategic solutions.

BAR SUPERVISOR - Delaware North (Truist Park) - Atlanta, GA

(2025-02 - 2026-05)

• Supervised daily bar operations at a high-traffic baseball stadium, ensuring exceptional customer service and compliance with safety regulations.
• Trained and managed a team of bartenders and support staff to deliver efficient service during peak game days and special events.
• Maintained strict adherence to alcohol service laws and stadium policies, minimizing liability and promoting responsible consumption.
• Collaborated with event coordinators to tailor beverage offerings and promotions that enhanced fan experience and increased sales.
• Led health and safety audits for the bar area, ensuring compliance with local regulations and stadium standards.
• Resolved customer concerns promptly and professionally, contributing to a positive atmosphere and repeat patronage.

GENERAL MANAGER - Ratio Houston - Houston, TX

(2023-01 - 2024-05)

• Spearheaded the launch of new entertainment events, driving brand recognition and expanding the nightclub's market share.
• Utilized data analytics to monitor customer trends and preferences, tailoring services to enhance guest experiences and increase repeat business.
• Led a team of over 50 staff members, fostering a collaborative environment that improved employee retention and performance.
• Implemented strategic marketing initiatives that increased nightclub attendance by 25% within the first year of tenure.
• Directed daily operations of a high-volume nightclub, ensuring seamless coordination between departments to maximize customer satisfaction and profitability.
• Developed and enforced safety and compliance protocols, maintaining a secure environment for patrons and staff in a fast-paced nightlife setting.
• Implemented innovative cocktail menus that increased bar sales by 20% while maintaining quality and consistency.
• Trained and supervised a team of 15 bartenders and servers, fostering a collaborative and high-performance work environment.

BAR MANAGER - The Address Bar & Grill - Houston, TX

(2018-05 - 2023-08)

• Directed daily operations of a high-volume nightclub bar, ensuring exceptional customer service and efficient staff management.
• Managed inventory control and vendor relationships to optimize cost efficiency and reduce waste in a fast-paced nightclub setting.
• Developed and enforced compliance with health, safety, and licensing regulations to maintain a safe and legal bar environment.
• Coordinated promotional events and themed nights that boosted patron engagement and revenue during peak hours.
• Utilized POS systems and sales data analytics to monitor performance and adjust strategies for maximum profitability.
• Resolved customer complaints promptly and professionally, enhancing overall guest satisfaction and repeat business.

BUSINESS ADMINISTRATION - Atlanta Metro State College (2011 - 2013)

COMMUNICATION/BUSINESS ADMIN MINOR - Texas Southern University (2015 - 2019)