Lori Baker

Training employees on various aspects of the line. Helping with safety and quality issues. Fixing problems so we make the best product for our customers. Helping with inventory. Inputting data and measurements to meet standards. Meet with trainers and process technicians to make sure standards are met.

Production Line Leader - Kingspan - Winchester, VA

(2021-03)

Training employees on various aspects of the line. Helping with safety and quality issues. Fixing problems so we make the best product for our customers. Helping with inventory. Inputting data and measurements to meet standards. Meet with trainers and process technicians to make sure standards are met.

Customer Service Manager - Hobby Lobby - Martinsburg, WV

(2018-03 - 2021-02)

• Running the front end of a high volume retail store
• Training new cashiers and testing existing cashiers to keep up with company policies
• Addressing issues with cashiers
• Keeping customers wait times down
• Addressing customer issues
• Ordering and putting away freight to keep up with demand
• Alerting management to suspicious individuals to help prevent theft
• Traveling to other stores to help train new hires

Department Manager/CSM - Hobby Lobby - Winchester, VA

(2011-09 - 2018-03)

• Properly running the craft department.
• Ordering and maintaining the inventory.
• Pricing and stocking the merchandise.
• Managing and organizing other employees to make sure projects are finished on time.
• Training employees.

Customer Service Representative - Navy Federal Credit Union Call Center - Winchester, VA

(2007-10 - 2011-08)

• Answering phone calls.
• Assisting customers with bank account information.
• Taking loan applications.
• Reviewing loan applications to help customers understand the process.
• Selling additional products.
• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Handled emails, inbound calls, and outbound calls
• Managed customer accounts
• Assisted with technical support duties

Data Entry/Warehouse - National Wildlife Federation / CSR - Winchester, VA

(2001-06 - 2005-03)

• Answer phone calls for customer orders
• Enter mail and online orders into the system
• Working in the warehouse to pull orders and get them out in a timely fashion
• Run conveyor belt for printing and boxing of greeting cards

Bachelors in Business Administration - Business Management - Strayer University (2013-07 - 2015-03)

Associates in Business Management - Business Management - Lord Fairfax Community College (2009-09 - 2013-05)