Practice Manager / Administrator - Still Waters Day & Med Spa - Pensacola, FL
(2014-07 - 2026-07)
- Directed full-spectrum clinic operations including staffing, workflow management, compliance, scheduling, and service delivery across a high-volume medical spa.
- Recruited, onboarded, and developed mid-level providers, estheticians, massage therapists, and concierge staff, strengthening team performance and retention.
- Oversaw inventory, payroll, and financial systems, ensuring accuracy, cost control, and operational efficiency.
- Designed and refined compensation plans aligned with revenue goals and performance metrics.
- Led staff engagement initiatives that elevated client satisfaction and improved retention rates.
- Implemented continuous quality improvement processes to streamline operations and enhance service consistency.
- Analyzed financial trends to identify growth opportunities, contributing to sustained profitability and strategic expansion.
Clinic Administrator / Practice Manager - Massage Envy Spa - Gulf Breeze, FL
(2013-06 - 2014-07)
- Managed daily operations including inventory control, payroll, scheduling, and administrative workflows.
- Set and monitored weekly, monthly, and annual sales goals for the clinic and sales team.
- Interviewed, hired, and trained all clinic personnel, building a cohesive and high-performing staff.
- Achieved 25% membership growth, surpassing regional sales targets.
- Recognized as top regional sales leader, consistently driving revenue increases and customer engagement.
Sales Manager - Global Fine Arts - Jackson, TN
(2002-01 - 2010-05)
- Recruited, trained, and coached regional sales staff, improving performance and productivity.
- Analyzed financial performance to identify growth opportunities and strengthen profitability.
- Produced monthly and annual sales reports, forecasts, and strategic projections for leadership.
- Evaluated market trends to determine pricing, discount structures, and merchandising strategies.
Account Executive - Lancôme - Memphis, TN
(2000 - 2001)
- Served as corporate liaison between sales leadership and national retail accounts.
- Partnered with retail buyers on product placement, merchandising, and promotional strategies.
- Delivered staff training to introduce new products and increase team engagement.
- Consistently met or exceeded monthly and annual sales goals.
Account Executive - Revlon - Nashville, TN
(1993-04 - 1998-09)
- Managed a regional sales team of 20, including training, coaching, and inventory oversight.
- Analyzed business performance and developed models to increase sales and improve product placement.
- Strengthened regional market presence through targeted sales strategies and team development.
- Consistently exceeded monthly and annual sales goals.
