IT Support Specialist and Customer Support professional
Send a job offer directly to this candidate
A proactive and solutions-driven IT Support Specialist and Customer Support professional with hands-on experience in technical troubleshooting, client communication, and problem resolution. Skilled in supporting both office and remote users, ensuring smooth operations, and delivering excellent customer service. Demonstrates strong communication skills, independent work ethic, and a commitment to maintaining secure, efficient, and user-friendly environments.
Freelance Frontend Developer & Customer Support at Upwork (2024-01 – Present)
Designed and developed responsive websites and landing pages for clients using HTML, CSS, and JavaScript. Provided customer support via chat and email, responding to inquiries and resolving service-related issues. Documented client interactions, maintained accurate records, and followed up to ensure satisfaction.
Customized UI layouts and implemented modern web styling aligned with client brand guidelines. Collaborated with clients to gather requirements, produce mockups, and deliver user friendly digital interfaces.
IT Support at Zain Pharma Ltd (2024-04 – 2025-08)
Bachelor of Science in Information Technology – The Catholic University Of Eastern Africa (2018-01 – 2023-12)
Kenya Certificate of Secondary Education – Kisima Girls High School (2014-01 – 2017-12)
– Ubunifu College (2024-01 – 2025-12)
