Nimo Abdi
IT Support Specialist and Customer Support professional
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About
A proactive and solutions-driven IT Support Specialist and Customer Support professional with hands-on experience in technical troubleshooting, client communication, and problem resolution. Skilled in supporting both office and remote users, ensuring smooth operations, and delivering excellent customer service. Demonstrates strong communication skills, independent work ethic, and a commitment to maintaining secure, efficient, and user-friendly environments.
Experience
Freelance Frontend Developer & Customer Support at Upwork (2024-01 – Present)
Designed and developed responsive websites and landing pages for clients using HTML, CSS, and JavaScript. Provided customer support via chat and email, responding to inquiries and resolving service-related issues. Documented client interactions, maintained accurate records, and followed up to ensure satisfaction.
Customized UI layouts and implemented modern web styling aligned with client brand guidelines. Collaborated with clients to gather requirements, produce mockups, and deliver user friendly digital interfaces.
- Managed project timelines, revisions, and communication through Upwork.
- Improved site performance and accessibility while ensuring mobile first optimization.
IT Support at Zain Pharma Ltd (2024-04 – 2025-08)
- Provided day-to-day IT support for staff, troubleshooting hardware/software issues across computers, printers, and mobile devices.
- Assisted with account setup, password resets, and Microsoft 365 login support.
- Managed IT asset inventory, ensuring accurate tagging and compliance with company policies.
- Supported procurement, configuration, and deployment of IT equipment.
- Monitored internet connectivity and liaised with service providers to resolve issues.
- Implemented ICT security measures including antivirus updates and user access control.
- Conducted onboarding sessions for new staff, providing IT assets and cybersecurity training.
- Maintained documentation of IT issues, repairs, and system changes.
Education
Bachelor of Science in Information Technology – The Catholic University Of Eastern Africa (2018-01 – 2023-12)
Kenya Certificate of Secondary Education – Kisima Girls High School (2014-01 – 2017-12)
– Ubunifu College (2024-01 – 2025-12)
