Lucille Osorio

Reliable and detail-oriented professional with experience in high-volume customer service and telephone operations in fast-paced environments. Skilled in handling multiple tasks simultaneously, including call routing, data entry, and assisting guests with inquiries and service requests. Known for strong communication skills, professionalism, and the ability to remain calm under pressure.

Seeking a Customer Service or Administrative Assistant role to contribute strong organizational skills and a commitment to excellent service.

PBX Private Telephone Switchboard - Station Casinos - Las Vegas, NV

(2006-06 - 2026-04)

• Operated multi-line PBX telephone system to answer, screen, and route high-volume incoming calls for guests, hotel departments, and casino operations
• Provided accurate information to callers regarding hotel services, reservations, events, gaming operations, and general property inquiries
• Transferred calls efficiently to appropriate departments including front desk, security, housekeeping, engineering, and management staff
• Handled emergency and priority calls following established casino safety and communication protocols, including paging security and management
• Operated paging and overhead announcement systems to relay urgent messages, guest requests, and internal communications across departments
• Maintained detailed records of calls, messages, and guest requests to ensure timely follow-up and service continuity
• Assisted guests with wake-up calls, message delivery, and special service requests in a fast-paced hospitality environment
• Delivered professional, courteous customer service while managing multiple simultaneous calls in a high-volume, 24/7 operation
• Coordinated with multiple departments to resolve guest issues quickly and ensure seamless service delivery across property operations
• Maintained confidentiality of guest information and sensitive operational communications in compliance with company policy

High School Diploma