Real Estate Assistant at Amar Investments (2020-04 – 2025-12)
- Coordinated property maintenance by communicating with subcontractors through project management software and facilitating timely completion of assigned tasks.
- Leveraged advanced Excel functions to manage data entry and organize financial documentation, ensuring accurate and timely business tax filings.
- Coordinated executive-level communications for company Principals by drafting, reviewing, and distributing correspondence using professional business writing and email management platforms.
- Streamlined tenant onboarding and lease agreement processes by integrating digital documentation platforms, ensuring efficient record management and accelerated contract execution.
Tier 3 Escalations Customer Service at Expedia Inc. (2016-02 – 2017-04)
- Addressed high-level customer concerns by utilizing CRM systems and escalation protocols, ensuring swift and effective resolution of urgent travel-related issues.
- Research, analyze and resolve customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations and craft appropriate resolutions, while retaining ownership of the issue.
- Research and analyze data from various sources related to customer and supplier issues.
- Coordinated with technical support and external partners to address sensitive service interruptions, leveraging data analysis to formulate effective resolutions.
Sr. Customer Service Representative at Enterprise Rent-a Car (2015-11 – 2016-01)
- Proactive representative that contributed to the strategy for enhancing experiences of customers by supporting the implementation of applications, devices, and in-house systems in a fast-paced rental sales environment.
- Provided high standards of company standards and procedures including escalations from customers and staff.
- Trained new hire staff as well as identify areas of training.
- Resolved escalated client inquiries and complex rental issues by coordinating with internal teams, ensuring timely and effective solutions that maintained strong customer satisfaction across high-volume operations.
Car Control Agent at Enterprise Rent-a-Car (2013-11 – 2015-11)
- Detailed inventory specialist that researched any unaccounted vehicles daily, working closely with all law enforcement agencies, tow companies, auto body shops in recovery of vehicles.
- Utilized reports, contracts, as well as developed enhancements and new procedures in loss prevention to improve statistics.
- Performed daily reconciliation of vehicle inventory using fleet management software and collaborated with law enforcement, tow companies, and auto body shops to track and recover unaccounted vehicles.
- Streamlined vehicle intake and release workflows by implementing updated tracking protocols, ensuring efficient coordination among branch teams and external partners.
- Increased unaccountable percentage goals by 77%.
Call Center Customer Service Rep at Enterprise Rent-a-Car (2011-03 – 2013-11)
- Provided quality customer support and troubleshooting related to daily inbound call issues in this fast-paced, high-volume call center.
- Networked closely booking reservations for nine locations, including an international airport location.
- Scheduled deliveries, created billing, and networked closely with corporate accounts.
- Increased customer retention and repeat business by delivering personalized service and resolving inbound issues in a high-volume call center environment.
