Lucy Santos

Delivered personalized, one-on-one consultations to help build customers an effective, and tailored skincare routines Applied in-depth knowledge of Korean skincare and ingredients to recommend products, increasing customer satisfaction and supporting sales Educated clients on key ingredients (e.g., snail mucin, centella asiatica, rice water) to build confidence in product selection

Beauty Consultant/ Sales Associate - Sukoshi Mart - Paramus, NJ

(2026-03)

• Delivered personalized, one-on-one consultations to help build customers an effective, and tailored skincare routines
• Applied in-depth knowledge of Korean skincare and ingredients to recommend products, increasing customer satisfaction and supporting sales
• Educated clients on key ingredients (e.g., snail mucin, centella asiatica, rice water) to build confidence in product selection
• Maintained store presentation by restocking inventory and supporting high-volume operations, including cash wrap management
• Stayed current on skincare and beauty trends, including viral products, to provide informed and relevant recommendations

Hostess/ Concierge - Residence Inn by Marriott - Teaneck, NJ

(2022-10 - 2023-03)

• Delivered exceptional guest service by managing check-in/check-out and creating a welcoming, seamless experience
• Verified guest eligibility and managed access to the MClub Lounge using daily checklists and reservation systems
• Oversaw MClub Lounge operations, maintaining cleanliness and ensuring consistent availability of food and beverages
• Provided concierge services, offering recommendations on hotel amenities, local attractions, dining, and transportation
• Responded promptly to guest inquiries, requests, and concerns, ensuring high levels of satisfaction
• Delivered personalized service to VIP and loyalty members, enhancing guest experience and retention
• Collaborated with housekeeping and maintenance teams to efficiently resolve guest needs and service issues
• Managed lounge inventory, ensuring proper stock levels and timely replenishment
• Resolved guest concerns professionally, turning challenges into positive experiences
• Promoted hotel amenities and services, supporting upselling efforts

Cashier/ Customer Service - Palermo's Bakery - Little Ferry, NJ

(2022-06 - 2022)

• Processed cash and card transactions accurately, handling high-volume orders efficiently
• Provided friendly customer service by taking orders, answering questions, and making product recommendations
• Prepared beverages (coffee, tea, specialty drinks) while maintaining quality and speed during peak hours
• Operated and maintained register and equipment, resolving discrepancies as needed
• Managed multiple orders simultaneously while ensuring accuracy and strong communication with team members
• Maintained cleanliness and organization of cashier station, equipment, and dining areas

Diploma in Skincare - Esthetics - Christine Valmy International School of Esthetics & Cosmetology (2023-07 - 2024-05)