Lulya Yemane

Friendly and dependable hospitality and customer service professional with 4+ years of experience across restaurants, events, sales, and public-facing brand roles. Experienced in welcoming guests, supporting smooth service, responding to customer needs, and staying organized in busy environments. Known for clear communication, teamwork, a polished professional manner, and the ability to communicate with guests in English, Amharic, and Tigrinya.

Server - Italian Homemade Company - Berkeley, California

(2026-01 - 2026-10)

• Welcomed guests and provided friendly, attentive service in a fast-paced restaurant environment.
• Helped guests with menu questions and requests while communicating clearly with coworkers to support an efficient dining experience.
• Managed multiple guest needs at once while maintaining a professional, calm, and helpful attitude.
• Supported a clean, organized service area and followed team practices to help keep service running smoothly.

Server - La Vie en Rose Restaurant - Addis Ababa, Ethiopia

(2023-11 - 2025-11)

• Greeted guests, supported their dining needs, and worked to create a welcoming and positive restaurant experience.
• Responded to guest questions and requests courteously and coordinated with team members during busy service periods.
• Helped maintain clean, orderly guest and service areas while balancing multiple responsibilities.

Server - Koki’s Burger - Addis Ababa, Ethiopia

(2022-05 - 2023-11)

• Provided prompt, friendly service to customers in a quick-service restaurant setting.
• Answered questions, helped customers with orders, and supported an efficient customer flow during busy periods.
• Maintained an organized work area and collaborated with coworkers to deliver consistent service.

Sales & Customer Engagement Representative - Addis Ababa, Ethiopia

(2022 - 2025)

• Assisted customers in busy, public-facing environments, answered questions, and helped create positive customer experiences.
• Supported sales and promotional activities for businesses and brands, communicating product or service information clearly.
• Handled customer interactions and payment-related tasks where assigned, maintaining accuracy and professionalism.
• Managed multiple tasks while staying organized, approachable, and attentive to customer needs.

Event Usher, Organizer & Event Support (Contract) - ITEL, Safaricom, and government organizations - Addis Ababa, Ethiopia

Various events; dates not specified

• Welcomed attendees, provided directions, supported seating, and helped guests navigate events smoothly.
• Assisted with crowd flow, event setup and coordination, and on-site guest support in high-traffic settings.
• Worked with event teams and organizations, including ITEL, Safaricom, and government organizations, to support professional events.
• Responded to guest questions and concerns calmly and referred issues to the appropriate event staff when needed.

Model & Brand Representative | Promotional and Public-Facing Work - Addis Ababa, Ethiopia

(2020 - 2025)

• Represented brands at promotions, bazaars, shows, and campaigns, engaging audiences in a friendly and professional manner.
• Maintained a polished presentation and communicated confidently with diverse audiences.
• Supported promotional activities for companies and brands, including businesses in telecommunications, banking, boutiques, and financial services.

TV Host & Translator - Addis Ababa, Ethiopia

• Used confident verbal communication and audience awareness in TV hosting and public-facing assignments.
• Provided translation support between languages as needed, helping people understand information clearly and accurately.

High School Diploma / Grade 12 Completion - New English International High School