Lyza Marrish Rivera

CompTIA Security+ (SY0-701) certified cybersecurity professional with completed cybersecurity degree coursework and hands-on digital forensics lab experience. Skilled in forensic auditing, incident response fundamentals, log analysis, and technical investigation workflows using tools such as Magnet AXIOM, Cellebrite, and Forensic Explorer. Experienced in evaluating technical data for accuracy, documenting findings, and supporting investigative processes with strong analytical and problem-solving abilities.

Prepared to contribute to AI-driven cybersecurity evaluation, technical content analysis, and digital forensics-focused projects in remote environments.

Digital Forensics Intern - FSCJ Digital Forensics Lab

(2026-01 - 2026-04)

• Evaluated forensic and investigative data for accuracy, consistency, and documentation integrity across digital evidence workflows.
• Applied DFIR and incident response fundamentals using Magnet AXIOM, Cellebrite, and Forensic Explorer within simulated investigative environments.
• Performed structured analysis of device artifacts, logs, identifiers, and forensic records to support investigative readiness and evidence tracking.
• Utilized analytical problem-solving skills to identify inconsistencies across technical datasets and maintain audit accuracy.
• Documented technical findings, device conditions, and forensic workflow procedures using standardized reporting methods.
• Applied cybersecurity concepts through hands-on labs including TryHackMe and Hack The Box exercises focused on system analysis and threat-related scenarios.

Tier 2 Technical Support Specialist - AppleCare (Concentrix)

(2018-08 - 2020-07)

• Acted as management escalation representative, resolving high-risk and complex technical support cases.
• Resolved operating system, hardware, network, and account-related technical issues in high-volume environments.
• Documented technical incident reports and troubleshooting actions while maintaining data accuracy and compliance.
• Protected sensitive customer information and enforced data privacy procedures during technical support workflows.
• Provided technical guidance and mentorship support for new hires and escalation teams.
• Applied analytical troubleshooting skills to identify root causes and improve issue resolution efficiency.

Customer Service & Healthcare Compliance Role - McKesson Medical-Surgical

(2021-01 - 2023-01)

• Supported compliance-focused healthcare operations involving regulated medical products and audit-ready documentation.
• Reviewed and corrected order discrepancies to reduce compliance and data integrity risks.
• Maintained accurate records within HIPAA-regulated environments requiring attention to detail and procedural compliance.
• Investigated data inconsistencies and supported documentation accuracy across operational workflows.

Associate of Science - Cybersecurity - Florida State College at Jacksonville (FSCJ) (2026-05)