IT Support Specialist | Customer Service Professional | Cybersecurity Graduate
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Motivated customer service and IT professional with experience in retail, customer support, and technology. Strong communication, problem-solving, and multitasking skills developed through working with customers and troubleshooting issues. Currently pursuing opportunities to expand my experience in customer service, technical support, and operations while delivering excellent service and maintaining a positive attitude.
Customer Service Representative (Remote) – Assist customers with account inquiries, problem resolution, and support requests while maintaining professionalism and accuracy.
Walmart Meat Department Associate – Stocked inventory, assisted customers, maintained product quality standards, and ensured department cleanliness and organization.
Substitute Teacher—Managed classrooms, followed lesson plans, supported student learning, and maintained a productive learning environment.
Experience using computers, ticketing systems, Microsoft Office applications, and customer service tools to resolve issues efficiently.
Master of Science in Information Technology (Cybersecurity Concentration), American InterContinental University
Bachelor of Science in Information Technology (Network Administration Concentration), American InterContinental University
Associate Degree in Criminal Justice
