Client and Claims Coordinator at Pena Law Firm (2024-01 – 2026-04)
Worked on a 1099 Contract. Reported directly to Owner and Business Manager
- Delivered excellent customer service completing intake for new client cases and acted as liaison updating clients during life of case.
- Handled insurance claims for the firm which included duties such as opening claims, keeping detailed logs, communicating with both sides, documentation review.
- Core skills related to claims: Proven ability to manage high-volume caseloads, liability assessment, insurance policy interpretation, damage evaluation, risk analysis
- Reviewed depositions for case file and reported findings based on lawyers direction.
- Conducted financial audits for law practice grossing over $2million
Assistant Property Manager at Casa De Maria Realty (2022-01 – 2023-10)
- Assisted in managing tenant relations, addressing inquiries and resolving issues promptly.
- Coordinated maintenance requests with vendors to ensure timely property upkeep.
- Maintained proper tenant documentation and collected rent monies.
- Conducted property inspections to assess condition and identify necessary repairs.
- Offered administrative and bookkeeping support to Property Manager.
Travel Nurse Recruiter at CrossCountry HealthCare (2021-02 – 2021-11)
- Developed and maintained relationships with healthcare facilities to identify staffing needs.
- Conducted thorough candidate screenings to ensure alignment with client requirements.
- Utilized applicant tracking systems to manage recruitment processes efficiently.
- Coordinated onboarding processes for travel nurses, ensuring compliance with regulations.
Sales Account Executive at Comcast Business (2018-12 – 2020-12)
- Maintained book of business and expanded company footprint within the South Florida area.
- Developed strategic account plans to drive revenue growth and enhance client relationships.
- Identified customer needs through market analysis, leading to tailored solutions and increased satisfaction.
- Collaborated with cross-functional teams to deliver comprehensive service offerings thru company's' products and services.
- Conducted regular account reviews, ensuring alignment with client objectives and driving proactive engagement.
