Macey Michaelson

Passionate about creating great experiences for great causes, to foster community and create positive change through immersive experiences. Experience in every aspect of event planning and execution. Work authorization: Authorized to work in the US for any employer

Program Manager at Running Strong for American Indian Youth (2022-11 – Present)

Day to day program operations including but not limited to: grants management and tracking, relationship building and management, audit and reporting compliance management, application creation, application tracking, application review and scoring. Managing at minimum 20 grants of $20,000 at the same time – 10 new grants per year, overlapping with previous years before end of grant year, plus carry over or extended grants. Facilitating and often consulting on changes in budget, timeline, funding or grant parameters. Relationship building- looking for new communities or program partners to ensure applications are received, maintaining good relationships with current and past mentor organizations.

Experience in planning/executing events and social media strategy. Graphic design, social media management, knowledge of social platforms and limitations. Ability to work well with others in a collaborative environment, efficiently communicate with coworkers and supervisors, and remain flexible, positive, and reliable under pressure required. Can multitask or change tasks quickly. Adaptable to changing priorities and environments. Knowledge of/experience with American Indian communities required. Sensitivity to historical context. Acute awareness of how to respectfully be in community with historically disenfranchised communities. Ability to hear and handle difficult/sensitive situations.

Guest Experience Manager, Design Manager at Enchant Christmas (2022-10 – 2023-01)

• Helped manage the site from pre-construction, through the end of pack out. Including staying on timeline, tracking expenses, deliveries, managed part time employees.
• Took over the Design and Decor Manager, read schematics and installed decor to make an immersive experience.
• Worked behind the scenes every day we were open to ensure guests had a wonderful experience.

Nanny at Private party/home owner. (2021-12 – 2022-10)

Responsible for taking care of the children, household chores, and pets. Requires excellent time management, and prioritization of tasks. Excellent communication to relay updates, schedules, and pertinent information. Patience, good demeanor, and clear communication is a must.

Art Installer at Scottsdale Arts (2021-10 – 2021-11)

• Executed large scale outdoor installations, worked directly with contractors and artists.
• Operated heavy machinery, including forklifts, scissor lift, boom lift.
• Assisted with intake, deinstallation, packaging, and storage of art.
• Responsible for nightly operations, turning on and off mechanical pieces.
• On-site technical trouble-shooting of live exhibits.
• Acted as a brand ambassador, and public art educator during showing hours.

Bank Teller at Bank of the West (2021-03 – 2021-10)

Main point of contact with customers, provided excellent customer service. Responsible for a cash drawer with a limit of 25k. Managed large amounts of cash up to company standards and practices. Used Microsoft and outlook to manage documents and communications. Created an organization system for old files, and customer information. Learned and followed proper government regulations. Trained new hires.

Education Associate at Verge Center for the Arts (2019-08 – 2021-03)

• Managed and taught art and marketing classes.
• Coordinated with instructors and attendees.
• Responsible for conducting and coordinating off-site outreach events.
• Excellent Communicator
• Promoted classes and events online and in-person.
• Processed card/cash transactions for classes and events, accurately made cash deposits.
• Facilitated set up and breakdown for major outreach events, classes, and on site fundraisers.
• Acted as a gallery representative for fundraising and outreach events.
• Welcomed clients into the space and answered questions with accurate and pertinent information.
• Successfully provided excellent customer service while multitasking.
• Maximized efficiency by organizing office and storage.
• Created marketing materials and maintained branding via Canva.com
• Scheduled marketing posts on social media via Later.com.
• Hosted online classes via Zoom.
• Learned the interworking of a non-profit organization.
• Self-Starter

Barista at Starbucks (2019-04 – 2020-06)

• Fast Learner
• Worked at a store that was constantly in the top 5 for sales and volume in the district.
• Trusted to be a part of 3 person opening team at 4:30am
• Cultivated valuable relationships with regular morning customers.
• Conducted 93 transactions per hour, maintained average window time of 32 seconds per transaction.
• Intervened and de-escalated conflict between partners and customers.
• Understood POS system to make electronic and cash transitions.
• Mastered product knowledge, including seasonal items.
• Increased efficiency and profit with communication and selling skills.
• Maintained composure in a chaotic, multi-cultural environment.

Sales Associate at Mainland (2016-01 – 2016-08)

• Exceeded sales goals on a consistent basis.
• Succeeded in finding the right customer to buy the most valuable item in store.
• Created a welcoming environment for shoppers.
• Utilized a consultative sales approach to recommend products to shoppers.
• Intuitively customized sales approach based on individual customer needs.
• POS
• Acquired and retained clients for the store.
• Quickly learned about new products to up-sell new items.
• Maintained resilience and positivity, not discouraged by rejection.
• Actively listened to customer needs in order to recommend products.
• Aware of trends, and popular products/styles.

B.A. in Philosophy – California State University