Mack

Detail-oriented Registered Pharmacy Technician with experience in maintaining accurate patient records, processing prescriptions, and ensuring regulatory compliance. Skilled in utilizing pharmacy software systems and delivering excellent customer service. Recognized for improving customer satisfaction through proactive communication and efficient workflow management in a fast-paced retail pharmacy environment.

Willing to relocate to: Mokena, IL - Tinley Park, IL - Orland Park, IL

Registered Pharmacy Technician at Jewel Osco (2025-04 – 2025-08)

• Maintained patient profiles and records, updating information such as allergies, medical conditions, and current medications to ensure accurate dispensing
• Delivered excellent customer service by answering inquiries from patients regarding prescription status, insurance coverage, and medication instructions, resulting in increased patient satisfaction
• Utilized pharmacy software systems to process prescriptions accurately and efficiently while maintaining patient confidentiality, reducing errors
• Ensured compliance with state and federal regulations governing the practice of pharmacy at all times, supporting audit readiness
• Improved customer satisfaction ratings by implementing proactive communication strategies, leading to positive feedback from patients

High school diploma – Victor J Andrew High School (2023-08 – 2026-05)