Mackenzie Scruggs

Detail-oriented and customer-focused professional with experience in fast-paced restaurant and hospitality environments seeking a Food Expeditor position with Bacari Restaurant. Skilled in coordinating front and back of house operations, ensuring accurate and timely food delivery, maintaining high presentation standards, and handling customer dietary restrictions and allergies with care. Known for strong communication, multitasking abilities, and providing excellent guest experiences in high-volume settings.

Food Runner/Host - Michael's on Naples

(2023-10 - 2025-09)

• Ensuring timely and accurate delivery of food from the kitchen to the correct table.
• Checking that each dish is presented according to the restaurant's standards before it leaves the kitchen.
• Communicating effectively with kitchen staff and servers to coordinate food delivery times.
• Assisting with setting up tables before service, including ensuring proper utensils, condiments, and napkins are in place.
• Having a good understanding of the menu items to accurately describe dishes and answer basic customer questions.
• Interacting with guests in a courteous and professional manner during food delivery.

Admin Support- Ambulatory Float Team - UCLA Health

(2025-01)

• Provide administrative and patient care assistance across various ambulatory practices
• Facilitate patient flow within the clinic, from registration to discharge
• Collaborate with the Ambulatory Care clinic team to ensure efficient outpatient operations
• Enhance patient satisfaction by ensuring smooth clinic operations
• Offer support to different teams and practices to cover for staff absences due to illness, holidays, or leave
• Schedule appointments, manage patient records, and handle phone inquiries efficiently

Physical Therapist Aide/Receptionist - Center for Physical Therapy, Long Beach

(2023-06 - 2025-02)

• Greet patients with a friendly and empathetic demeanor, helping them feel comfortable and welcomed
• File, scan, and organize patient records in compliance with HIPAA guidelines
• Verify patient insurance eligibility and benefits prior to treatment, including coverage for physical therapy services
• Generate and organize reports for therapists, billing, and office managers as needed
• Maintain organization and cleanliness in therapy rooms and common areas
• Instruct and supervise patients in performing prescribed exercises and activities under the guidance of the physical therapist
• Schedule appointments, manage patient records, and handle phone inquiries efficiently

Costuming Cast Member - Disneyland, Anaheim

(2020-01 - 2021-10)

• Collaborate with the Disney Creative Team to conceptualize and create costume designs that capture the essence of Disney characters while ensuring functionality and comfort for performers
• Sew and assemble costumes using a variety of sewing machines and techniques, paying close attention to quality, durability, and comfort
• Maintain high standards of quality control to ensure all costumes meet Disney's exacting standards for authenticity and durability
• Communicate effectively with performers to address their feedback and ensure a perfect fit
• Collaborate closely with costume designers, costumers, and other creative teams to ensure designs are faithfully realized

Server - Polly's Pies, Los Alamitos

(2020-08 - 2023-09)

• Greet guests with a warm and friendly attitude
• Provide prompt and attentive service throughout the meal, ensuring guest satisfaction
• Accurately take food and beverage orders from guests
• Relay orders to the kitchen and bar, ensuring order accuracy and timeliness
• Monitor the progress of orders and promptly serve them to the appropriate guests
• Effectively upsell appetizers, desserts, and beverages to enhance the dining experience and increase sales
• Handle bill presentation and payment processing with precision.
• Set and reset tables according to restaurant standards
• Collaborate with kitchen staff and fellow servers to coordinate the timing of orders

Sales Associate - Shake Smart, Long Beach

(2022-05 - 2023-05)

• Prepare a variety of smoothies, juices, and other beverages according to established recipes and customer preferences
• Perform routine maintenance and cleaning of equipment to ensure optimal performance
• Provide friendly and efficient customer service by taking orders, answering questions, and making recommendations
• Provide information to customers about the benefits of various ingredients

Shift Lead - Yogurtland, Huntington Beach

(2019-05 - 2020-08)

• Supervise, train, and mentor team members, ensuring they adhere to company policies and deliver outstanding customer service
• Provide friendly and efficient customer service, greeting and assisting customers in choosing yogurt flavors, toppings, and products
• Process customer transactions accurately, handle cash, and use the point-of-sale (POS) system proficiently
• Address and resolve customer complaints and operational issues with professionalism and efficiency
• Assist in training new team members and conduct ongoing training to improve skills and product knowledge

BA - Psychology - CSU Long Beach (2023)

MA - Psychology - Pepperdine University (2026)