Madison Mcgregor

Detail-oriented and dependable Administrative Professional with 5+ years of experience in customer service, office administration, and team support. Skilled in multitasking, time management, and cash handling, with a proven ability to manage front desk operations, maintain accurate records, and enhance productivity. Committed to delivering exceptional service and supporting business success.

Administrative Receptionist - Red Carpet - Kelowna

(2024-01 - 2026-07)

• Greeted and assisted incoming visitors and customers, creating a welcoming and professional environment.
• Performed cash transactions, and maintained accurate sales and payments records.
• Answered multi-line telephone system, directed calls, and provided exceptional customer service.
• Worked with restoration companies and insurance providers on billing and documentation.
• Managed multiple tasks with time-sensitive deadlines while maintaining accuracy and attention to detail.
• Provided clerical support including copying, faxing, filing, and data entry.
• Confirmed appointments, communicated with clients, and updated records in computer databases.
• Organized and maintained accurate information in company databases.

Personal Assistant to Owner - Harlow Beauty Boutique - Vernon BC

(2021 - 2023)

• Managed schedules, appointments, and day-to-day operations for the owner.
• Maintained and organized personal and professional documentation.
• Tracked salon inventory, supplies, and schedules.
• Coordinated with hair stylists and staff to ensure smooth operations.
• Handled customer inquiries, resolved issues, and maintained client satisfaction.
• Processed cash transactions and maintained sales and payments records.
• Managed front desk operations, including phone calls, emails, and walk-in clients.
• Learned and assisted with hair extension installation.

Residential Cleaner - Maid Right Services - Kelowna

(2019 - 2020)

• Cleaned and sanitized residential spaces with attention to detail.
• Vacuumed, mopped, and cleaned kitchens, bathrooms, and living areas.
• Worked alongside team members and independently on solo jobs.
• Maintained a friendly, respectful relationship with clients.
• Handled client requests and complaints professionally.
• Managed garbage disposal and ensured spaces were left in excellent condition.

High School Diploma (2019)