Madison Thomas

Emergency Medical Dispatcher at American Medical Response (AMR). Adept at strategic decision-making and real time problem-solving in high pressure situations. Proven ability to foster effective multi-agency communication and maintain compliance with safety regulations. Successfully managed critical incident responses, ensuring public safety, and operational efficiency with optimal communication skills.

Emergency Medical Dispatcher at American Medical Response (2023-07 – Present)

• Documented incident details accurately in real-time during emergency situations.
• Collaborated with BOEC and WCCCA to ensure an optimal response.
• Monitored radio transmissions between field staff to ensure public and personnel safety.
• Maintained up-to-date knowledge of local geography and critical facilities for dispatch accuracy.
• Assessed situations, determined priority of calls and dispatched appropriate personnel and equipment.
• Deployed emergency messaging during high-stakes situations to gather all necessary personnel and equipment.

Dispatcher at Cintas Fire Protection (2022-12 – 2023-07)

• Managed scheduling of service technicians for timely customer support.
• Communicated effectively with customers regarding service inquiries and updates.
• Managed a large volume of phone calls while ensuring accuracy in data entry.
• Ensured compliance with NFPA safety regulations and company policies.
• Worked closely with the public to ensure a high quality experience and code compliance for their businesses.

Food Truck Manager at Fried Egg I'm In Love (2020-01 – 2022-12)

• Worked to open a new location while establishing protocols for efficiency, quality control, and training.
• Conducted interviews and led staff to feel empowered and prepared to perform a high quality of work.
• Managed all ordering systems and menu development, including the building of the truck.
• Developed a contingency plan for the response to COVID-19, and kept the business running successfully through the pandemic.

Bachelor of Science in Fire Science And Emergency Management – Purdue University Global (2025-12)

High School Diploma – Rampart High School