Maira Benitez

My priority is to obtain employment with an establishment that will allow me to become part of their team. My goal is to secure a position that will allow me to apply my knowledge and efforts to my fullest capacity for their company. I am a flexible individual that enjoys learning new skills and mastering all tasks performed. I have Customer Service experience in both warehouse and office environments as well as estimating experience for commercial and residential.

Patient Access Representative/remote - Palomar Health Medical Group

(2024-06 - 2026-05)

Started with staffing Aston Carter for this company on 09/2023-06/2024

• Assisting patient in various health depts which included internal medicine, obgyn, gastrointestinal and rheumatology depts
• Taking 60-65 inbound calls and conducting outbound calls to patients in a professional manner
• Assisting patient with updates with referrals and authorizations requests
• Checking patient eligibility with insurance portals
• Scheduling and rescheduling patients
• Send messages to the back office
• Provide exceptional customer service to patients

K12 Representative - Gold Star Foods

(2021-08 - 2023-06)

• Handle 50-100 calls daily, answering customer inquiries and maintaining accounts
• Communicate and plan lunch options and other necessities with school districts
• Utilize Microsoft excel to generate reports for supervisors and oracle for heavy data entry tasks
• Build and compose daily reports

Customer Service Representative - Source Refrigeration & HVAC

(2015-05 - 2018-12)

• Multitasking with incoming service requests from clients that included Walmart, Target, Sams Club and many others via online and phone
• Take in client requests with professional manner in fast paced setting
• Phone requests with an average of 100 or more calls per day
• Handled customers from upset to happy with positive results
• Generated reports
• Dispatched service techs to appropriate work sites

Distribution Service Analyst - DCL Corp.

(2013-01 - 2014-02)

• Providing excellent customer service to accounts which included Nestle
• Work with Oracle, run reports, and ensure all customer orders are completed efficiently and accurately
• Arranging pickups with carriers, ensuring distribution, warehouse, and inventory are updated with accuracy

Customer Service Representative/Estimator Assistant - 911 Restoration

(2009-08 - 2013-02)

• Handle high volume of inbound and outbound calls
• Working in fast paced 24/7 restoration call center that included water and fire damage and reconstruction
• Dispatching and entering data into system
• Office duties such as scanning, filing, faxing and printing
• Answering customers requests
• Train new employees as a CSR mentor
• Generate biweekly reports
• Handle customers from happy to upset with positive results
• Promoted to assisting high chief estimator by generating estimate quotes for customers using Xactimate software for reconstruction

High School Diploma