Makayla Carpenter

Experienced customer service and hospitality professional with 8+ years of experience in restaurants, bartending, serving, bottle service, and high-volume environments. Strong background in customer relations, upselling, multitasking, and creating positive guest experiences. Currently working as an Insurance Agent while completing a Bachelor’s degree in Psychology at the University of Arizona.

Reliable, personable, hardworking, and comfortable working in fast-paced environments. AVAILABILITY Monday–Friday: After 4:00 PM Saturday–Sunday: Open availability

Food Runner / Cashier / Server at Peppino’s Italian Restaurant (2017-12 – 2022-03)

• Progressed through multiple front-of-house positions during more than four years with the restaurant.
• Provided friendly, attentive customer service and responded to guest needs.
• Managed food running and cashier responsibilities while supporting servers and kitchen staff.
• Developed strong knowledge of restaurant operations, food service, and customer service standards.
• Maintained accuracy and efficiency in a fast-paced dining environment.

Bartender / Server at The Ranch Sports Bar & Grill (2022-10 – 2023-07)

• Provided food and beverage service in a busy sports-bar environment.
• Prepared and served alcoholic and non-alcoholic beverages efficiently and accurately.
• Used menu and product knowledge to make recommendations and increase sales.
• Built positive relationships with guests through friendly and attentive service.
• Successfully managed multiple guests and responsibilities during high-volume shifts.

Bartender / Server at Hennessey’s Tavern (2023-03 – 2023-07)

• Provided fast-paced food and beverage service while maintaining excellent customer relationships.
• Bartended and served at multiple locations based on business needs.
• Frequently picked up additional shifts and covered call-outs.
• Utilized product knowledge and customer interaction to promote sales.
• Adapted quickly to different locations, teams, and working environments.

Bartender / Server at Union Public House (2023-11 – 2024-04)

• Provided food and beverage service in a high-volume restaurant environment.
• Developed extensive knowledge of cocktails, spirits, beer, wine, and whiskey.
• Built customer relationships through attentive and knowledgeable service.
• Managed multiple guests while maintaining accuracy and efficiency.
• Recommended beverages and menu items based on customer preferences.

Server / Bartender at Hooters (2024-04 – 2025-05)

• Provided personable and attentive service while maintaining a welcoming atmosphere.
• Built strong customer relationships and encouraged repeat business.
• Utilized upselling and product knowledge to increase sales.
• Managed multiple tables and beverage orders in a high-volume environment.
• Maintained a positive and professional attitude during busy shifts.

Bartender / Bottle Service at No Anchovies (2024-05 – 2025-02)

• Provided personalized bottle service and high-level customer service.
• Maintained a safe, welcoming, and organized environment for guests.
• Managed multiple customer requests in a fast-paced setting.
• Strengthened problem-solving, communication, and time-management skills.
• Worked closely with team members to maintain smooth operations.

Server / Bartender at Cold Beers & Cheeseburgers (2025-06 – 2026-03)

• Provided high-volume food and beverage service in a busy sports-bar environment.
• Managed multiple tables and bar guests while maintaining accurate and efficient service.
• Recommended menu items and beverages while identifying opportunities to upsell.
• Processed transactions accurately and maintained excellent guest experiences.
• Worked effectively as part of a fast-paced team.

Insurance Agent at Home Services Insurance (2026-04 – Present)

• Communicate with clients to understand their insurance needs and provide coverage information.
• Explain complex insurance information clearly and professionally.
• Handle customer questions, concerns, and problem-solving in a fast-paced environment.
• Maintain accurate records while following company procedures and compliance requirements.
• Develop strong communication, organization, and time-management skills.

Bachelor of Arts in Psychology – University of Arizona (2027)

Associate Degrees in Political Science; Interdisciplinary Studies; Social & Behavioral Sciences – Saddleback College (2023)

High School Diploma – El Toro High School (2020)