Malinda Abrams

Dedicated and compassionate future social worker with a history of providing effective support to veterans and their families facing complex challenges. Objective is to deepen theoretical knowledge and clinical skills, with a focus on advocating for marginalized communities and promoting systemic challenges.

Administrative support assistant - Department of Veterans Affairs - Salisbury, NC

(2021-01)

Posses detailed working knowledge and experience regarding function and reprocessing of all clinical and administrative needs within the Salisbury purview.

• Works cooperatively with Payroll, Human Resources, Clinical Services, Logistics, and Biomed, to establish shared goals that make for smooth processes for the department
• Serves as primary timekeeper and accomplishes all timekeeping tasks
• Reviews and audits standard operating procedures for the department to ensure ongoing compliance with clinical standards of practice
• Responsible for providing PIV services; manages and sponsors employees within the service area and assists them with the PIV process
• Utilizes statistical data to compile monthly workload reports as requested for all program staff
• Performs ongoing tracking and validation of initial and annual competencies for staff, including required training to be accomplished

Mail clerk - Department of Veterans Affairs - Salisbury, NC

(2019-01 - 2021-12)

• Receives all facility mail from external sources; e.g., US Postal Service (USPS); United Parcel Service (UPS), Federal Express (FedEx), etc
• Receives and handles hazardous and/or perishable materials, urgent, confidential and sensitive documents (Express Mail, Priority Mail) and provides signature acknowledging receipt when required
• Responsible for the daily independent operation and security of a variety of mail handling equipment, such as mail meter, sorter, folder, scale, etc
• Establishes and maintains office files in accordance with agency policies and procedures

Medical support assistant - Department of Veterans Affairs - Nashville, TN

(2015-01 - 2019-12)

• Receives patients, reviews consult issued by the referring provider
• Inform the patient of date, time and location of the appointment and any documentation of civil medical care
• Verify patient category, and for Active Duty patients, generates a request for reapproval of civilian medical care
• Instruct patient on where to find the provider, to bring current medication to the appointment, where to call to cancel the appointment, and provides documentation for the host nation provider
• Obtains, tracks, and inputs appointment templates, insuring access standards are met. Formats and retrieves management reports from the Business Objects stand-alone computer system
• Maintains patients' records, both electronic and paper, according to regulation ensuring each entry contains proper patient and health care provider identification

Interdisciplinary Studies - Winston-Salem State University (2024-12)