Michele Cioffi

AllScripts, Sorian, Microsoft Outlook, Word & Excel, Use of EHR's, Scanning Medical Records, Excellent Communication Skills

Administrative Support Assistant - Northwell Sleep Institute - Staten Island, NY

(2022-11)

Responsible to greet and direct all visitors, including patients, representatives, and other incoming customers in a friendly, courteous and professional manner. Ensure the completion of paperwork, sign-in procedures, and scheduling patients. Answer phone lines, and should be able to handle a fast-paced dynamic work environment, as well as verify patient medical insurance, demographics, and be knowledgeable of medical terminology.

Demonstrate and maintain a working knowledge of customer service principles.

• Obtain accurate patient demographics, insurance and financial information for registration
• Obtain and collect any payments, co-pays, balances, deductibles or coinsurance
• Maintain cash drawer according to policy
• Prepare daily logs and deposits
• Process patient payments according queries from senior managers

Patient Care Coordinator - Mount Sinai cardiology

(2022-02 - 2022-11)

Medical Front Desk Receptionist - Staten Island Pulmonary Associates (Northwell Health)

(2005-02 - 2021-06)

• Customer Service goal orientated by Greeting incoming patients, representatives and any other incoming customers entering Pulmonary facility
• Schedule appointments for patients by phone and for follow up exams
• Schedule Physician meetings for administration
• Collect Patient data by assuring completion of correct sign-in procedures to assure proper demographics
• Verify medical insurance for all incoming patients and by office policy
• Pre-Authorization for certain pulmonary testing
• Collect all Copays at time of service, any outstanding balances, deductibles and or co-insurance
• Process patient payments and prepare daily logs for financial deposits of all incoming money received for the Day
• Answer High Volume of Calls from patients, Physicians and insurance companies and handle these responsibilities in a dynamic fast paced environment
• Complete all paperwork for the patient's when applicable
• Highly Organized and handles ALL Administration requests and performs all assigned clerical duties

High School Diploma - Tottenville High School (1983-09 - 1987-06)

High school diploma or GED