Manda Grippo
Server
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About
Customer-focused professional with 20+ years of experience in high-volume environments, specializing in communication, problem-solving, and client satisfaction. Proven ability to manage multiple tasks, resolve concerns efficiently, and maintain professionalism under pressure. Highly adaptable and comfortable using digital systems in fast-paced, remote or in-person roles.
Willing to relocate: Anywhere Authorized to work in the US for any employer
Experience
Server - Texas Roadhouse - Winter Haven, FL
(2026-06 - 2026-08)
Customer Service Associate - Walmart - Lake Wales, FL
(2025-10 - 2026-05)
Server - Lake Wales Family Restaurant - Lake Wales, FL
(2022-07 - 2025-09)
- Managed 50–100 customer interactions per shift in a high-volume environment
- Resolved customer concerns quickly, maintaining professionalism and satisfaction
- Processed cash and digital transactions accurately using POS systems
- Trained new team members and supported daily operations
Assistant General Manager (AGM) - Melanie’s - Lake Wales, FL
(2020-09 - 2022-07)
- Oversaw daily operations, scheduling, and team coordination
- Handled customer issues and ensured high service standards
- Managed cash handling, deposits, and reporting
- Assisted with hiring, training, and staff development
Server / Bartender - The Crazy Fish - Lake Wales, FL
(2015-09 - 2020-07)
- Delivered high-quality customer service in fast-paced environment
- Managed multiple tables and bar service simultaneously
- Handled transactions and maintained accuracy under pressure
Education
High School Diploma - Upper secondary education
