Manda Grippo

Customer-focused professional with 20+ years of experience in high-volume environments, specializing in communication, problem-solving, and client satisfaction. Proven ability to manage multiple tasks, resolve concerns efficiently, and maintain professionalism under pressure. Highly adaptable and comfortable using digital systems in fast-paced, remote or in-person roles.

Willing to relocate: Anywhere Authorized to work in the US for any employer

Server - Texas Roadhouse - Winter Haven, FL

(2026-06 - 2026-08)

Customer Service Associate - Walmart - Lake Wales, FL

(2025-10 - 2026-05)

Server - Lake Wales Family Restaurant - Lake Wales, FL

(2022-07 - 2025-09)

• Managed 50–100 customer interactions per shift in a high-volume environment
• Resolved customer concerns quickly, maintaining professionalism and satisfaction
• Processed cash and digital transactions accurately using POS systems
• Trained new team members and supported daily operations

Assistant General Manager (AGM) - Melanie’s - Lake Wales, FL

(2020-09 - 2022-07)

• Oversaw daily operations, scheduling, and team coordination
• Handled customer issues and ensured high service standards
• Managed cash handling, deposits, and reporting
• Assisted with hiring, training, and staff development

Server / Bartender - The Crazy Fish - Lake Wales, FL

(2015-09 - 2020-07)

• Delivered high-quality customer service in fast-paced environment
• Managed multiple tables and bar service simultaneously
• Handled transactions and maintained accuracy under pressure

High School Diploma - Upper secondary education