Mandy Hayes

Self motivated, dependable, works well alone or in team settings. Proficient in Microsoft Office. Certified in VCIN/NCIC, NOVA Crisis Response Team certified, Class B CDL. 18 years of law enforcement experience, 5 years of emergency response dispatching experience, 6.5 years of case management experience, 9 years of supervision/classification experience, 2 years of logistics/transportation experience.

Currently, I work as an advocate for victims and witnesses of crime. I provide services to approximately 75 new clients of various victimization types per quarter. Usually handling anywhere from 50-100 active clients at a time.

Case management, intercession, crisis counseling , court accompaniment, victim education, quarterly reporting, and ensuring the rights afforded to victims/witnesses through the VA Bill of Rights are protected are a few of my main duties. In order to hold my current position I must comply with VA Code and be able to communicate effectively orally and in writing. My past duties have included data entry, emergency response, record retention, transportation/logistics, telecommunications, and supervision.

Liberty University, BS-Psychology

NOVA, Crisis Response Team cert

VA State Police Academy, VCIN/NCIC cert

Central VA Criminal Justice Academy, Basic Jailer and Basic Dispatch cert

Southside VA Community College, Associates