Mani Athreya S

Built all Policies and Packages for JAMF implementation Created Configuration Profiles such as FileVault Encryption, Restart notification to end users on Mac Created Migration Plan from to migrate from Monterey (MacOS 12), Ventura (MacOS 13) and Sonoma (MacOS 14) to Sequoia (MacOS 15)

System Administrator - Tata Consultancy Services

(2016-02)

• Built all Policies and Packages for JAMF implementation
• Created Configuration Profiles such as FileVault Encryption, Restart notification to end users on Mac
• Created Migration Plan from to migrate from Monterey (MacOS 12), Ventura (MacOS 13) and Sonoma (MacOS 14) to Sequoia (MacOS 15)
• Now working on migrating the Macs to the latest Tahoe (MacOS 26) along with disabling the Apple Intelligence Components via Configuration Profile
• Streamlined the Migration MacOS Upgrade Process for Standard Users by Leveraging JAMF Self Services
• Provided Engineering support to over 1000 MAC endpoints
• Created over 200 policies that provide security and structure to MAC enterprise environment
• Created over 200 software packages to be used in the Self-Service portal that leverages JAMF Pro
• Created JAMF Deployment Framework document with all apps that need to be deployed into the enterprise
• Working with Users for fixing issues in MACs and iPads via JAMF as Tier 3 support
• Providing white glove support to the Executives who uses Macs
• Provisioning new hire Macs via Automatic Device Enrollment (ADE)
• Setting up Windows Laptop builds
• Migrating Apps from SCCM to Intune
• Created packages in Intune
• Provided PowerShell scripting KT to both the offshore and onsite colleagues
• Working with Users in person to resolve any hardware, software, and patch issues
• Coordinating with desktop technicians to solve software installation issues

Senior System Engineer - Tech Mahindra

(2013-07 - 2016-02)

As a SLR (Service Line Responsible), need to monitor, track and assign applications to the team members. Guiding the team with technical assistance and there by meeting the quality and SLA

• Performing Quality checks and adhering to the standards and delivering the applications within the SLA
• Application Deployment and Package Deployment using LANDESK [for Integrating Win 7 OS applications] and SCCM 2012 [for Integrating Win 8 OS applications]
• Analyzing Microsoft security patches and rating the severity of patches according the infrastructure
• Releasing patches to pre-production collection for testing, presetting vulnerability and importance of patch release to the regional IT peoples
• Deploying the successful patches to production machines after the approval of the acceptance group
• Troubleshooting and fixing up the patch related issues
• Distributing software based on the client's requirements
• Troubleshooting the issues associated with Software distribution and Patch management to maintain the penetration percentage as per the SLA
• Monitoring the logs for success and failure of advertisement and resolving the issues
• Coordinating with desktop technicians to solve software installation issues
• Producing reports from the DB based on the criteria from clients

Senior Specialist - HCL Technologies

(2011-06 - 2013-06)

• Understanding the requirements and analysis
• Testing the given source in the mentioned OS and revert back to the client in case of any queries
• Work closely with team members to understand the technical requirements to derive the data requirements
• Attending weekly status meetings to provide inputs on the progress of testing phase
• Perform quality assurance of applications
• Understand the requirements of the application and the customization to be done
• Meeting the SLAs and providing an error free package

Senior Infrastructure Engineer - Mphasis

(2010-07 - 2011-06)

• Working in an Application Packaging role for standardized and 'locked down' environments
• Creation and Implementation of Patches (.MSP) within an application package
• Customize Windows application packages as needed leveraging vendor provided application files to meet business requirements

Escalation Lead - Cybernet Slash Support

(2006-04 - 2009-04)

• Working in an Application Packaging role for standardized and 'locked down' environments
• Created sample projects for basic MSI as well as Installscript projects and Universal Platform on multiplatform
• Perform Silent installation in windows
• Work through Escalation Engineers and administration to resolve problems
• Discussing with Team members and involved in internal meeting about the InstallShield product features