Marc Laurent
Administrative professional with a sharp eye towards detail and result driven objectives
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About
Administrative professional with a sharp eye towards detail and result driven objectives. Quick to learn and retain new concepts. Multi-task oriented with the ability to work under deadlines. Work independently and as a cooperative team member. Self-led, critical thinker, and conscientious employee who can work under direct or indirect supervision
Experience
Customer Service Representative - P.C. Richards. - Melville, NY
(2019-04)
- Responding service product knowledge and friendly sales techniques while exceeding customer expectations and promoting brand loyalty
- Providing maintenance support, troubleshooting customer issues and coordinate service schedules, ensuring satisfaction and feedback recommendations to managers
Customer Service/Member Services - AgeWell New York - Lake Success, NY
(2017-05 - 2019-03)
- Creating authorizations, communicating with service vendors in verification of receipt of documents
- Assisting with claims resolution and authorizations accuracy along with the Care Manager and interdisciplinary team
- Providing Plan Benefit information to AWNY members and providers
- Answering incoming client telephone calls
- Providing effective and timely follow up and resolution to a range of client inquiries
Customer Service Representative/Security Guard - Excel Security - New York City, Long Island, NY
(2016 - 2017)
- Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods
- Directed and supervised employees, and assigned employees to specific duties
- Managed records of purchases, sales, and requisitions
House Aid - Harbor House - Oyster Bay, NY
(2017 - 2017)
- Entertained, conversed with, or read aloud to patients to keep them mentally healthy and alert
- Provided patients with Daily Living Activities
Education
Certification Diploma - Business Administration - Hunter Business School (2016-05 - 2017-05)
Regents Diploma - Westbury High School (2012-06)
