Marcela MMsk

Warm, organized, and service-oriented professional with experience in healthcare reception, client coordination, scheduling, and community service. Skilled at welcoming clients, managing appointments, answering questions, maintaining organized spaces and records, and balancing multiple priorities in fast-paced environments. Brings a professional, compassionate approach to customer service, strong attention to detail, and a genuine interest in wellness, meditation, and creating welcoming environments where people can relax and feel cared for.

Patient Access Coordinator - University of Colorado Boulder — Wardenburg Health Center

(2025-09)

• Welcome students and assist them with appointments, healthcare services, and general questions in a busy front-desk environment.
• Schedule, reschedule, and coordinate appointments while managing changing priorities and time-sensitive requests.
• Answer phone calls and provide clear, courteous information about services, procedures, referrals, and insurance requirements.
• Maintain accurate records and handle confidential information with professionalism and discretion.
• Coordinate with healthcare providers and colleagues to support smooth daily operations and a positive client experience.
• Respond calmly to challenging situations and work to resolve concerns while maintaining a welcoming, service-focused approach.
• Keep administrative tasks organized and follow established procedures to support efficient front-desk operations.

Client & Session Coordinator - FamilyConstellationsMM - Boulder, CO

(2020 - 2025)

• Coordinated client appointments and organized online and in-person sessions.
• Communicated with clients by phone and email, answering questions and providing scheduling information.
• Helped create a welcoming and organized experience for clients participating in personal development and wellness-related sessions.
• Maintained confidential client records and session documentation.
• Managed scheduling details and competing tasks while providing attentive, individualized service.

Information Technology Solutions Consultant - Self-Employed

(2020 - 2025)

• Managed client communications, appointments, project requirements, and follow-up independently.
• Listened to client needs, answered questions, and explained available solutions clearly.
• Organized schedules, documentation, and deliverables while managing multiple responsibilities.
• Demonstrated reliability, adaptability, and attention to detail in a self-directed work environment.

Front-End Developer / QA Analyst - Verificient Technologies

(2015 - 2019)

• Collaborated with colleagues to resolve problems and maintain reliable service and workflows.
• Managed multiple tasks, documented issues, and maintained accuracy under deadlines.
• Communicated professionally with technical and nontechnical stakeholders.

Project Manager & Event Coordinator - BioArt Event — UNICAMP - Brazil

• Supported event planning, guest and participant coordination, logistics, and event operations.
• Worked with teams and volunteers to help create an organized and welcoming event experience.

Community Volunteer - Boulder County

(2022)

• Participate in community service initiatives supporting local residents and community well-being.

Additional Service Experience - Brazil

• Volunteered in church kitchen operations and large community events in Brazil, supporting food service, preparation, and event logistics.

Graduate Certificate - Engineering Management - University of Colorado Boulder

Bachelor’s Degree - Biological Sciences - UNICAMP — Universidade Estadual de Campinas, Brazil

Associate Degree - Computer Programming - ASA — New York