Marchell Shines
Ticketing Concierge
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About
Dedicated and adaptable professional with extensive experience in guest services and operational support, seeking to leverage exceptional customer service skills as a Ticket Attendant at Atlanta Falcons Stadium Company. Proven ability to ensure positive guest experiences through attentive service, efficient ticket validation, and proactive problem-solving. Eager to contribute to a seamless and memorable event day for all attendees at Mercedes-Benz Stadium.
Experience
Special Education Paraprofessional - Atlanta Public Schools - Atlanta, United States
(1993-11)
- Deliver targeted, small-group instruction, manage classroom behavior, and implement individualized education programs (IEPs) to foster student success and ensure all learners reach their full potential.
Ticket Validator/ Bag Scanner - Atlanta Public Schools Athletic Department - Atlanta, United States
(2015-08)
- Perform ticket validation and operate as a cashless bag scanner.
Premium Club Attendant - Truist Park/ Delaware North - Atlanta, Ga
(2026-06)
- Prepare and serve concessions items, ensuring an excellent guest experience.
Education
high school diploma - Mays High School (1984-08 - 1987-06)
Associate - Clark Atlanta (1990-08 - 1993)
