Marcus Cartwright

Insurance claims adjuster holding a current claims adjuster license in Arizona and Florida (13 states total), with 4+ years of experience making timely, accurate claim decisions in high-volume environments. Investigates claims using available tools and evidence, communicates decisions clearly by phone and in writing, and maintains full state compliance across multiple jurisdictions.

Proven service and production results: 30% faster claim resolution, 50% faster response to complex customer inquiries, and 25% fewer disputes. Customer service foundation from hospitality management training and daily work supporting policyholders through difficult moments with empathy, accuracy, and attention to detail; strong problem-solving skills and a record of taking initiative with minimal supervision to get results. Proficient in Microsoft Word and Excel; adaptable to shifting priorities and rapid workflow changes.

Insurance Adjuster at Pilot Catastrophe Services (2023-03 – Present)

• Make timely, well-documented claim decisions on a high-volume caseload of first-party property and auto claims, investigating each loss using available tools, documentation, and supporting evidence.
• Communicate with customers by phone and in writing throughout the claim lifecycle — explaining coverage decisions, next steps, and resolutions with clarity and empathy during difficult moments.
• Maintain full compliance with state regulations and reporting requirements across multiple jurisdictions, with accurate, audit-ready file documentation.
• Reduced claim resolution time by 30% and disputes by 25% through disciplined case management, accurate evaluations, and consistent follow-through.
• Adapt daily to shifting priorities and rapid workflow changes in catastrophe response environments while maintaining accuracy and service quality.

Independent Insurance Adjuster at Crawford & Company (2022-08 – 2023-02)

• Made coverage determinations by interpreting policy language, exclusions, and endorsements, and drafted clear written coverage analyses supporting each decision.
• Negotiated and justified a $2,000,000 settlement through detailed investigation and analysis of complex claim data.
• Reduced response time to complex customer inquiries by 50% by streamlining communication with customers, internal teams, and external partners.

Operations, Logistics & IT Tech Support at CDR Maguire Inc (2020-12 – 2022-07)

• Provided technical support and managed logistics across 25 field sites with a superior level of accuracy, improving on-time delivery 20% through organized, detail-driven processes.

Hotel, Motel & Restaurant Management – Johnson & Wales University

Computer Systems Networking and Telecommunications – Sullivan and Cogliano Training Centers