Marcus Jackson

Computer Science graduate pursuing a Master of Divinity with experience in IT support, customer service, leadership, and technical problem solving. Proven ability to train teams, communicate effectively and resolve complex issues in fast paced environments. Currently pursuing CompTIA A+ certification and seeking IT Support or Help Desk Position.

Server / Trainer - Outback Steakhouse - San Antonio, TX

(2023-10 - 2026-07)

• Trained and mentored 20+ newly hired servers on restaurant procedures and customer service
• Resolved customer concerns while maintaining a high-quality dining experience
• Processed customer payments accurately using POS systems
• Recognized as Outbacker of the Year (2024) for leadership, teamwork, and outstanding performance while contributing over $230,000 in sales

Information Technology Intern - Phillips 66 - Bartlesville, OK

(2022-05 - 2022-07)

• Developed ABAP scripts to automate repetitive business processes and improve operational efficiency
• Designed interactive Power BI Dashboards with IT team using ServiceNow maintenance and incident data to visualize operational metrics and support decision-making
• Collaborated with team of IT interns to analyze Phillip 66's supply chain and present to leadership on how company's operations generate business value

Shift Supervisor - CVS Health - San Antonio, TX

(2019-02 - 2023-10)

• Supervised daily store operations, coordinating team responsibilities to maintain efficient workflow and excellent customer service
• Managed store opening and closing procedures, including cash reconciliation, key control, and register accountability
• Troubleshot POS systems, barcode scanners, receipt printers and payment devices, resolving common technical issues
• Prepared end-of-shift reports documenting operational issues, process improvements and recommendations to support the following day's management team

Master of Divinity - Divinity - Liberty University

Bachelor of Science - Computer Science - Langston University (2023)